Account Director, Client Experience

hace 3 semanas

Municipio de Formosa, Argentina Power Digital Marketing A tiempo completo

Overview We are a tech-enabled growth firm – at the intersection of marketing, consulting & data intelligence – igniting revenue and brand recognition for leading and emerging companies around the world. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world – with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what's possible through a team of growth-obsessed experts who demand innovation and results – driven by integrity, autonomy, and grit. Key Responsibilities Employ AI technologies to enhance and optimize business processes. Utilize and leverage Power Digital's Nova ecosystem as it relates to your department. Establish client‑centric communication: host monthly one‑on‑one check‑ins to gauge sentiment, solicit feedback and share additional opportunities. Guide the account team with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; demonstrate proficiency in media planning. Translate learnings into clear and concise reporting with actionable next steps. Use overlapping datasets to find the truth and make better marketing decisions; prioritize business metrics to guide strategy, decisions and budgets. Lead the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships. Work with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships. Manage a diverse set of clients totaling a minimum of $175K in monthly recurring revenue. Lead by example and practice servant leadership; deliver timely, specific feedback to up‑level existing client services. Role Requirements Bachelor's Degree in Marketing, Communication or related discipline. 8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency. Proven track record of delivering high customer satisfaction scores. Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, HubSpot). Experience speaking to business‑level metrics such as LTV: CAC, MER, etc. Campaign leadership skills for end‑to‑end campaign development including strategy, segmentation, targeting, etc. in a multi‑channel environment. Ability to quickly build rapport and develop relationships with executive‑level points of contact. Desire to work as both a marketing consultant and a business consultant for clients. Highly dependable, self‑starter, high energy, positive attitude with good organization, and time management skills. Entrepreneurial spirit with a passion for problem‑solving, continued learning, and personal development. Seniority level Mid‑Senior level Employment type Contract Job function General Business Equal Opportunity Employer We are an Equal Opportunity Employer. Diversity in race, gender, age, disability status, veteran status, sexual orientation, religion, and many other aspects of identity is paramount to our success. All employees’ points of view are key to our success, and inclusion is everyone's responsibility. Application Information Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at /. #J-18808-Ljbffr

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