Client Services Virtual Assistant

hace 3 días

Municipio de Rincón de los Sauces, Argentina Ottomatik.io A tiempo completo

About The Company Our client is a U.S.-based construction services company specializing in masonry and concrete installations for residential and commercial properties. The company supports customers across the greater Los Angeles area, delivering high-quality on-site services through a team of field technicians and project coordinators. They focus on providing reliable service, clear communication, and efficient scheduling from initial inquiry through project completion. About The Role We are seeking a reliable, organized, and customer-focused Client Services Virtual Assistant to support the company’s client communication and scheduling operations. This person will serve as the primary point of contact for customers, ensuring that inquiries, appointments, and follow-ups are handled efficiently and professionally. The ideal candidate is detail-oriented, comfortable with high call volume, and able to keep systems, calendars, and client records up to date while delivering a smooth customer experience. Key Responsibilities Handle inbound and outbound client phone calls Respond to client text messages and emails in a timely and professional manner Schedule virtual consultations and on-site visits Manage and maintain calendars for consultations and site appointments Enter, update, and maintain accurate client information in the CRM Track and complete daily call goals and assigned administrative tasks Conduct client follow-ups to confirm appointments and next steps Ensure a smooth handoff from initial inquiry to scheduled service Support additional administrative and client service tasks as needed Requirements Strong verbal and written English communication skills Experience handling client-facing communication by phone, email, and text Excellent organizational and time-management skills Comfortable working with CRMs and scheduling tools Ability to manage a high volume of client interactions Ability to work independently and follow established processes High attention to detail and accuracy Preferred Qualifications Experience in customer service, scheduling, or administrative support Familiarity with construction, home services, or trade-based businesses Experience working in fast-paced, service-oriented environments Compensation & Schedule Pay Rate: $14–$16 USD per hour. Monthly Equivalent: $2,200– $2,500 USD Schedule: Full-time, 40 hours per week Location: Remote (Latin America) If this opportunity sounds good to you, send us your resume #J-18808-Ljbffr

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