O2I Consumption CoE Senior Specialist

O2I Consumption CoE Senior Specialist At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. YOUR FUTURE ROLE: Consumption commercial models are gaining more relevance for SAP. The GFS Consumption CoE is growing, and in this position you will be responsible for billing activities and balance statement delivery, as well as specific projects and continuous improvement initiatives. You will act as the dedicated point of support contact for customers, partners, and internal stakeholders, handling consumption‑related issues and inquiries. Execute quality checks for consumption billable bits. Continuously search for automation, simplification, and standardization opportunities. Ensure timely and accurate delivery of Consumption billing documents and balance statements. Identify issues and trigger solutions in collaboration with Consumption Support Operations. Assist with testing activities. Drive root‑cause analysis to further enhance and stabilize the billing system. Participate in continuous improvement discussions regarding the process, its risks, and opportunities. Collaborate in SOX related activities. Collaborate with Controlling and Revenue Recognition. Align and collaborate with O2I CoEs and CPIT. Provide 3rd‑level support for complex, high‑profile cases. Drive projects and initiatives holistically, following up diligently with all relevant parties. Engage in conversations about complex topics with upper management. YOUR PROFILE: Bachelor’s degree in business, Computer Science, Information Technology, or a related field (preferred, not mandatory). Minimum 2 years of experience in a finance position or equivalent work experience (preferred, not mandatory). Experience in Order to Invoice and/or Deal Support is a plus. Good understanding of SaaS software products and the ability to troubleshoot and resolve complex technical and/or financial issues efficiently. Strong analytical and problem‑solving abilities, with a customer‑centric mindset. Familiarity with support management tools and software, such as CRM, billing systems, and ticketing tools (ideally SAP tools and applications). Excellent and fluent English communication skills (verbal and written), with the ability to communicate complex technical and financial information clearly. Ability to effectively communicate with upper management and high‑profile stakeholders. Enjoy working in an agile, fast‑changing environment and with globally distributed cross‑functional teams. Team player with a positive attitude, open to feedback, and high level of stress resilience. Proactivity expected. ABOUT THE TEAM The Global Finance Success (GFS) Consumption CoE is responsible for all consumption commercial model billing. In pursuit of high automation, billing requirements are defined for the internal systems involved, and process and system improvements are advanced. The Consumption Billing team prepares, analyzes and processes balance statements for the public cloud commercial models, delivering monthly billing statements that help customers understand their usage of SAP Software. The Consumption Support team supports customers, partners, and internal stakeholders with questions or problems related to balance statements and consumption, closely working with colleagues on process improvements and the onboarding of new models. This job posting contains multiple job opportunities. Open to hire in Buenos Aires and Manila. Bring out your best. SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development. #J-18808-Ljbffr