O2I Consumption CoE Senior Specialist

Overview We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. YOUR FUTURE ROLE: Consumption CoE Senior Specialist is part of the GFS Consumption CoE which focuses on billing activities and balance statement delivery, along with specific projects and continuous improvement initiatives. You will handle consumption-related issues and inquiries and act as the dedicated point of support contact for customers, partners, and internal stakeholders. We are seeking highly motivated Support Specialists with a passion for customer satisfaction and strong resolution capabilities for complex topics. The ideal candidate is willing to learn, with strong collaboration and communication skills, and enjoys working in an agile, fast-paced environment with globally distributed cross-functional teams. YOUR RESPONSIBILITIES: Execute quality checks for consumption billable bits. Continuously search for automation, simplification, and standardization opportunities. Ensure timely and accurate delivery of Consumption billing documents and balance statements. Identify issues and trigger solutions working alongside Consumption Support Operations. Assist with testing activities. Drive root cause analysis to further enhance and stabilize billing system. Participate in continuous improvement discussions regarding the process, its risks, and opportunities. Collaborate in SOX related activities. Collaborate with Controlling and Revenue Recognition. Align and collaborate with O2I CoEs and CPIT. Provide 3rd level support for complex, high-profile cases. Drive projects and initiatives holistically, following up diligently with all relevant parties. Engage in conversations about complex topics with upper management. ABOUT THE TEAM The Global Finance Success (GFS) Consumption CoE is responsible for all consumption commercial model billing. Billing requirements are defined for internal systems involved, and process and system improvements are advanced. The Consumption Billing team prepares, analyzes and processes balance statements for the public cloud commercial models. The work results in monthly billing statements for the customer to understand their usage of SAP Software. The Consumption Support team supports customers, partners, and internal stakeholders in case of questions or problems related to balance statements and consumption, and closely works with colleagues on process improvements and the onboarding of new models. This job posting contains multiple job opportunities available. Open to hire in Buenos Aires and Manila. YOUR PROFILE: To qualify for the job, you should bring the following abilities: Education: Bachelor’s degree in business, Computer Science, Information Technology, or a related field (Preferred, not mandatory) Experience: minimum 2 years of experience in Finance position or equivalent work experience (Preferred, not mandatory) Experience in Order to Invoice and/or Deal Support is a plus Technical Skills: Good understanding of SaaS software products and the ability to troubleshoot and resolve complex technical and/or financial issues efficiently Problem-Solving Skills: Strong analytical and problem-solving abilities with a customer-centric mindset Tools: Familiarity with support management tools and software, such as CRM, billing systems and ticketing tools (ideally SAP tools and applications) Communication: Excellent and fluent English (verbal and written), with the ability to communicate complex technical and financial information clearly Stakeholder Management: Ability to effectively communicate with upper management and high-profile stakeholders Collaboration: Enjoy working in an agile, fast-changing environment and with globally distributed cross-functional teams Must-have: Team player with positive attitude, open to feedback, and high level of stress resilience Proactivity is expected #J-18808-Ljbffr