Customer Support Agent

hace 7 horas


Argentina B2Spin Limited A tiempo completo

Customer Support Specialist — Remote | Full-Time B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe, and we recruit the best talent globally, regardless of location. Responsibilities Customer Interaction: Deliver outstanding service by addressing customer inquiries with professionalism and empathy across multiple channels (email, chat, phone). Problem Resolution: Investigate and resolve customer complaints by identifying issues, determining root causes, and implementing effective solutions. Escalation Handling: Manage complex or high-priority customer issues and guide junior agents through difficult situations. Product Insight: Recommend relevant products or services by analyzing customer feedback and usage trends. Customer Engagement: Go the extra mile to enhance customer satisfaction and promote brand loyalty. Record Management: Maintain accurate and detailed logs of all customer interactions and update customer records. Performance Goals: Consistently meet or exceed team KPIs and SLAs in a remote, metrics-driven environment. Process Improvement: Share best practices and contribute ideas to enhance customer support operations. Qualifications Experience: Minimum 2+ years in a customer service role within the iGaming or social casino industry, with experience handling escalations and mentoring junior agents. Education: Bachelor’s degree preferred, or at least 2 years of college education. Skills Proficient in Zendesk and general IT systems. Strong communication and presentation skills in English (written and spoken). High emotional intelligence and the ability to adapt to a variety of personalities. Exceptional multitasking, prioritization, and time-management skills. Mindset: Customer-centric, proactive, and able to work independently without close supervision. Technical Requirements PC: Self-provided laptop/PC (Intel i5 4th Gen or higher, Windows 10 or newer) RAM: Minimum 8 GB Storage: Minimum 1 GB available HDD space Internet: Reliable Ethernet connection with 10 Mbps upload/download speeds (plus backup connection) Equipment: USB noise-canceling headset and webcam for meetings Benefits Competitive salary Flexible and fully remote work environment Opportunities for training and career development Potential for growth within a global and rapidly expanding company #J-18808-Ljbffr


  • Customer Support Agent

    hace 16 horas


    , , Argentina Divine A tiempo completo

    Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most. Over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove a steady income. A Colombian nurse with years of perfect...

  • Customer Support Agent

    hace 16 horas


    , , Argentina Omaze A tiempo completo

    Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere. Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work,...


  • , , Argentina Influx A tiempo completo

    A global customer service provider is seeking a Bilingual Customer Support Agent to assist customers in English and Spanish. This full-time position involves resolving customer inquiries and ensuring a positive experience across multiple channels. The ideal candidate has strong communication, attention to detail, and problem-solving skills, with at least 6...

  • Customer Support Agent

    hace 3 semanas


    , , Argentina WPT Global A tiempo completo

    About WPT Global Since WPT's inaugural high‑stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant‑garde online platform. The Role As a Customer Support Agent - LATAM at WPT Global, your mission is to deliver outstanding service to our dynamic...


  • , , Argentina Influx A tiempo completo

    Join to apply for the Customer support agent- Spanish & English role at Influx Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives. About the Client Our client is...


  • , , Argentina Divine A tiempo completo

    A fintech company is looking for a Customer Support Agent to assist users of their innovative lending platform. This role involves addressing customer inquiries, troubleshooting issues, and suggesting product improvements. The ideal candidate will have at least 2 years of customer service experience, excellent communication skills, and a collaborative...

  • Customer Success

    hace 3 semanas


    , , Argentina Magical A tiempo completo

    Product: Magical Extension (Text Expander & Autofill) Location: Remote (LATAM) Reports to: Cofounder About the Role Magical is hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product. This role is the single owner of: Customer support for the full user base Enterprise renewals and...


  • , , Argentina WPT Global A tiempo completo

    A leading online gambling platform in Argentina seeks a Customer Support Agent - LATAM. In this fully remote role, you will provide exceptional customer support, resolving issues and enhancing service quality. Ideal candidates will have experience in the gambling industry and be fluent in Spanish and English. The position offers competitive pay, uncapped...

  • Product Support

    hace 16 horas


    , , Argentina Omaze A tiempo completo

    A global technology company is seeking a Customer Support Agent in Argentina. This role involves providing exceptional customer support for the Latch and James App platforms, managing knowledge bases, and ensuring accurate financial transactions. Candidates should possess a background in customer support, strong problem-solving skills, and communication...


  • , , Argentina ZenGRC A tiempo completo

    Founded in 2009, ZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, offering a robust product: ZenGRC. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency. ZenGRC stands out by offering a single price for comprehensive...