Customer Support Agent
hace 3 semanas
About WPT Global Since WPT's inaugural high‑stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant‑garde online platform. The Role As a Customer Support Agent - LATAM at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including troubleshooting failed buyouts, managing stuck casino rounds, and processing compensations, all while ensuring swift and effective solutions. In this role, you will also be instrumental in elevating the overall customer experience by continuously enhancing service quality and operational efficiency, contributing to a higher standard of customer satisfaction. Requirements Proven expertise in customer support within the gambling industry. In‑depth knowledge of Poker, coupled with a strong passion for the game. Fluent in Spanish and English, with the ability to communicate complex concepts clearly and effectively in both languages. Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers. Adept at multitasking and making sound, effective decisions in high‑pressure environments. Responsibilities Respond to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries. Handle manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations. Contribute to translations as needed, ensuring clear and accurate communication for diverse audiences. Proactively improve the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency. Benefits Competitive Salary Quarterly Performance Reviews: Regular check‑ins leading to even more bonuses. Uncapped Bonuses: For our top‑performing champs, the sky's the limit. Fully Remote Role Conference & Event Attendance: Get front‑row seats to industry‑leading events. Company Meet‑ups: Sometimes digital handshakes turn into real ones. Tech Setup Budget: Kickstart your home office with the right gear on us. Monthly L&D Hours: We invest in your growth and skills upgrade. Empathetic Culture: We believe in doing the best work with care and understanding. Full‑Time Employment Everywhere: No matter where your home is on the map. Seniority Level Entry level Employment Type Full‑time Job Function Other IT Services and IT Consulting #J-18808-Ljbffr
-
Bilingual Customer Support Agent: English
hace 4 semanas
, , Argentina Influx A tiempo completoA global customer service provider is seeking a Bilingual Customer Support Agent to assist customers in English and Spanish. This full-time position involves resolving customer inquiries and ensuring a positive experience across multiple channels. The ideal candidate has strong communication, attention to detail, and problem-solving skills, with at least 6...
-
Customer support agent- Spanish
hace 4 semanas
, , Argentina Influx A tiempo completoJoin to apply for the Customer support agent- Spanish & English role at Influx Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives. About the Client Our client is...
-
Customer Success
hace 3 semanas
, , Argentina Magical A tiempo completoProduct: Magical Extension (Text Expander & Autofill) Location: Remote (LATAM) Reports to: Cofounder About the Role Magical is hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product. This role is the single owner of: Customer support for the full user base Enterprise renewals and...
-
Remote LATAM Customer Support Pro | Poker Help
hace 3 semanas
, , Argentina WPT Global A tiempo completoA leading online gambling platform in Argentina seeks a Customer Support Agent - LATAM. In this fully remote role, you will provide exceptional customer support, resolving issues and enhancing service quality. Ideal candidates will have experience in the gambling industry and be fluent in Spanish and English. The position offers competitive pay, uncapped...
-
Customer Support Engineer
hace 4 semanas
, , Argentina PerkinElmer A tiempo completoCustomer Support Engineer Argentina Responsibilities Location Buenos Aires, Capital FederalAR Job ID REQ- CSE drive high level customer satisfaction by providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise. Key focused activities include direct installation, maintenance,...
-
Remote LATAM Customer Support Specialist
hace 3 semanas
, , Argentina SupportYourApp A tiempo completoA global Support-as-a-Service leader is seeking a proactive Customer Support Consultant to deliver outstanding service in a multicultural environment. Responsibilities include providing customer support via phone, chat, and email, while maintaining strong customer relationships. Ideal candidates have excellent English communication skills and at least 6...
-
Customer Support Specialist
hace 2 semanas
Diadema Argentina Uptalent.io A tiempo completoCustomer Support Specialist About Teramind Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and...
-
Customer Support Specialist
hace 2 semanas
Diadema Argentina Virtual Internships A tiempo completoCustomer Support Specialist About Teramind Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and...
-
Customer Support Specialist
hace 2 semanas
Diadema Argentina Teramind A tiempo completoCustomer Support SpecialistAbout Teramind Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and...
-
Customer Support Specialist
hace 3 semanas
Diadema Argentina Medium A tiempo completoAbout Teramind Teramind is the leading platform for user behavior analytics, serving multiple use cases from insider risk mitigation to business process optimization. With our comprehensive suite of solutions, organizations gain unprecedented visibility into user activities while enhancing security, optimizing productivity, and ensuring compliance. Trusted...
