Customer Support Agent
hace 3 semanas
About WPT Global Since WPT's inaugural high‑stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant‑garde online platform. The Role As a Customer Support Agent - LATAM at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including troubleshooting failed buyouts, managing stuck casino rounds, and processing compensations, all while ensuring swift and effective solutions. In this role, you will also be instrumental in elevating the overall customer experience by continuously enhancing service quality and operational efficiency, contributing to a higher standard of customer satisfaction. Requirements Proven expertise in customer support within the gambling industry. In‑depth knowledge of Poker, coupled with a strong passion for the game. Fluent in Spanish and English, with the ability to communicate complex concepts clearly and effectively in both languages. Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers. Adept at multitasking and making sound, effective decisions in high‑pressure environments. Responsibilities Respond to customer inquiries across multiple platforms, including email, chat, and social media, ensuring timely and effective resolution of all queries. Handle manual credit tickets and cash transactions, including troubleshooting and resolving issues with failed buyouts, stuck casino rounds, and processing compensations. Contribute to translations as needed, ensuring clear and accurate communication for diverse audiences. Proactively improve the customer experience by regularly updating FAQ content, conducting quality checks, and optimising the utilisation of current tools for maximum efficiency. Benefits Competitive Salary Quarterly Performance Reviews: Regular check‑ins leading to even more bonuses. Uncapped Bonuses: For our top‑performing champs, the sky's the limit. Fully Remote Role Conference & Event Attendance: Get front‑row seats to industry‑leading events. Company Meet‑ups: Sometimes digital handshakes turn into real ones. Tech Setup Budget: Kickstart your home office with the right gear on us. Monthly L&D Hours: We invest in your growth and skills upgrade. Empathetic Culture: We believe in doing the best work with care and understanding. Full‑Time Employment Everywhere: No matter where your home is on the map. Seniority Level Entry level Employment Type Full‑time Job Function Other IT Services and IT Consulting #J-18808-Ljbffr
-
Customer Support Agent
hace 22 horas
, , Argentina Divine A tiempo completoTraditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most. Over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove a steady income. A Colombian nurse with years of perfect...
-
Customer Support Agent
hace 22 horas
, , Argentina Omaze A tiempo completoLatch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere. Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work,...
-
Bilingual Customer Support Agent: English
hace 4 semanas
, , Argentina Influx A tiempo completoA global customer service provider is seeking a Bilingual Customer Support Agent to assist customers in English and Spanish. This full-time position involves resolving customer inquiries and ensuring a positive experience across multiple channels. The ideal candidate has strong communication, attention to detail, and problem-solving skills, with at least 6...
-
Customer support agent- Spanish
hace 4 semanas
, , Argentina Influx A tiempo completoJoin to apply for the Customer support agent- Spanish & English role at Influx Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives. About the Client Our client is...
-
Customer Support Specialist — Crypto Lending Platform
hace 22 horas
, , Argentina Divine A tiempo completoA fintech company is looking for a Customer Support Agent to assist users of their innovative lending platform. This role involves addressing customer inquiries, troubleshooting issues, and suggesting product improvements. The ideal candidate will have at least 2 years of customer service experience, excellent communication skills, and a collaborative...
-
Customer Success
hace 3 semanas
, , Argentina Magical A tiempo completoProduct: Magical Extension (Text Expander & Autofill) Location: Remote (LATAM) Reports to: Cofounder About the Role Magical is hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product. This role is the single owner of: Customer support for the full user base Enterprise renewals and...
-
Remote LATAM Customer Support Pro | Poker Help
hace 3 semanas
, , Argentina WPT Global A tiempo completoA leading online gambling platform in Argentina seeks a Customer Support Agent - LATAM. In this fully remote role, you will provide exceptional customer support, resolving issues and enhancing service quality. Ideal candidates will have experience in the gambling industry and be fluent in Spanish and English. The position offers competitive pay, uncapped...
-
Product Support
hace 22 horas
, , Argentina Omaze A tiempo completoA global technology company is seeking a Customer Support Agent in Argentina. This role involves providing exceptional customer support for the Latch and James App platforms, managing knowledge bases, and ensuring accurate financial transactions. Candidates should possess a background in customer support, strong problem-solving skills, and communication...
-
Customer Support Specialist
hace 22 horas
, , Argentina ZenGRC A tiempo completoFounded in 2009, ZenGRC is a leading provider of governance, risk, and compliance (GRC) SaaS solutions, offering a robust product: ZenGRC. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency. ZenGRC stands out by offering a single price for comprehensive...
-
Customer Support Engineer
hace 4 semanas
, , Argentina PerkinElmer A tiempo completoCustomer Support Engineer Argentina Responsibilities Location Buenos Aires, Capital FederalAR Job ID REQ- CSE drive high level customer satisfaction by providing expert service and support to customers in an established timeframe and within an assigned territory or field of expertise. Key focused activities include direct installation, maintenance,...