Customer Support Agent
hace 12 horas
Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most. Over 1.4 billion people lack access to credit. A vendor in Lagos earns cash daily but can’t prove a steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. We built an alternative called Credit. Since December 2024, it has issued hundreds of thousands of undercollateralized loans using stablecoins. People from around the world have used these loans to pay for things like groceries, medicine, and transportation. Backed by $6.6 million from Paradigm and Nascent, we’re scaling a system that has already reached half a million unique borrowers. Help us take it to the next level. About the role We seek a Customer Support Agent to support users of our products, including Credit, our leading undercollateralized lending system. You’ll be the primary point of contact for our users, helping them with questions, issues, and feedback. As a key member of our team, you’ll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You’ll have a direct impact on thousands of daily users. Key responsibilities Handle customer inquiries, issues, and complaints through multiple channels (Intercom, Email, Facebook) Troubleshoot and resolve user-reported issues using internal tools and resources Communicate with the engineering team to report bugs, technical issues, and user feedback Monitor and document product updates and new features, keeping users informed and support materials updated Compile reports on user activity and support trends, highlighting insights for product and engineering teams Requirements 2+ years of customer service experience Excellent communication and moderation skills Strong problem-solving abilities and attention to detail Collaborative team player with a transparent work approach Nice to have Knowledge of best practices for customer service Experience with customer support platforms, such as Intercom and Zendesk Familiarity with blockchain mechanics, explorers (Etherscan, Worldscan), and lending protocols Experience doing customer support in fintech or crypto Divine Research is an equal opportunity employer. #J-18808-Ljbffr
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Customer Support Agent
hace 12 horas
, , Argentina Omaze A tiempo completoLatch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere. Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work,...
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Bilingual Customer Support Agent: English
hace 3 semanas
, , Argentina Influx A tiempo completoA global customer service provider is seeking a Bilingual Customer Support Agent to assist customers in English and Spanish. This full-time position involves resolving customer inquiries and ensuring a positive experience across multiple channels. The ideal candidate has strong communication, attention to detail, and problem-solving skills, with at least 6...
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Customer Support Agent
hace 3 semanas
, , Argentina WPT Global A tiempo completoAbout WPT Global Since WPT's inaugural high‑stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant‑garde online platform. The Role As a Customer Support Agent - LATAM at WPT Global, your mission is to deliver outstanding service to our dynamic...
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Customer support agent- Spanish
hace 3 semanas
, , Argentina Influx A tiempo completoJoin to apply for the Customer support agent- Spanish & English role at Influx Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives. About the Client Our client is...
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Customer Support Agent
hace 3 horas
, , Argentina B2Spin Limited A tiempo completoCustomer Support Specialist — Remote | Full-Time B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe, and we recruit the best talent globally, regardless of location. Responsibilities...
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Customer Support Specialist — Crypto Lending Platform
hace 12 horas
, , Argentina Divine A tiempo completoA fintech company is looking for a Customer Support Agent to assist users of their innovative lending platform. This role involves addressing customer inquiries, troubleshooting issues, and suggesting product improvements. The ideal candidate will have at least 2 years of customer service experience, excellent communication skills, and a collaborative...
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Customer Success
hace 3 semanas
, , Argentina Magical A tiempo completoProduct: Magical Extension (Text Expander & Autofill) Location: Remote (LATAM) Reports to: Cofounder About the Role Magical is hiring a Customer Success & Support Manager to own the entire customer experience and commercial operation for our Extension product. This role is the single owner of: Customer support for the full user base Enterprise renewals and...
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Remote LATAM Customer Support Pro | Poker Help
hace 3 semanas
, , Argentina WPT Global A tiempo completoA leading online gambling platform in Argentina seeks a Customer Support Agent - LATAM. In this fully remote role, you will provide exceptional customer support, resolving issues and enhancing service quality. Ideal candidates will have experience in the gambling industry and be fluent in Spanish and English. The position offers competitive pay, uncapped...
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Customer Support
hace 16 horas
Argentina Paired A tiempo completoDescriptionPaired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.We're seeking a versatile Customer Support &...
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Product Support
hace 12 horas
, , Argentina Omaze A tiempo completoA global technology company is seeking a Customer Support Agent in Argentina. This role involves providing exceptional customer support for the Latch and James App platforms, managing knowledge bases, and ensuring accurate financial transactions. Candidates should possess a background in customer support, strong problem-solving skills, and communication...
