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Analista de Customer Care Jr - Req - Eventual Estamos seleccionando para importante empresa del rubro cosmeticos. Zona de Trabajo: Núñez, CABA. Jornada Laboral: De lunes a viernes de 9 a 18 hs. Esquema de Empleo: Hibrido (presencial 3 días y teletrabajo 2 días) Modalidad de Contratación: Eventual. Las principales funciones del puesto son Seguimiento del Proceso de order to delivery de la división de productos profesionales, (de la creacion del pedido hasta al cliente. Seguimiento de demoras, cargas y seguimientos de C3 y seguimiento de litigios. Liderar reuniones mensuales con los equipos comerciales, transporte y el área de creditos. Calculo y seguimiento de KPLs del área (fill rate, leadtimes, instock, dispute rate, dias disponibles) y proponer plan de accion a clientes. Actualizacion de PBI 360, reporte de OTFR, PPTS KPIS por oficina comercial, Seguimiento NC (rechazos, retornos, faltantes, cruce de bultos. Resolucion y mejora de procesos del area. Seguimientos de proyectos colaborativos con la división y operaciones. Desarrollo de informes sobre resultados del negocio. Sustituciones SD, anular o agregar unidades a pedidos, actualización de lead times y calendarios. Altas en Portal B2B - Seguimiento de reclamos pendientes (dar soporte a Live). Seguimiento de Integridad de Rukas. Requisitos Graduado o finalizando la carrera de Ingeniería Industrial o Licenciatura en Adm de Empresas. Inglés: intermedio (excluyente). Experiencia: 1 o 2 años de experiencia en Servicio al Cliente, pueden ser pasantías. Manejo de base de datos Access (básico) NO ES EXCLUYENTE. Herramientas MS Office (Excel / Powerpoint excluyente). Power BI, (intermedio). Al postularte o avanzar en este proceso, aceptás el tratamiento de tus datos personales conforme a nuestra Política de Privacidad, en cumplimiento de la Ley ManpowerGroup Argentina tratará tu información exclusivamente con fines de evaluación y contacto en relación con oportunidades laborales. Podés ejercer tus derechos de acceso, rectificación o supresión cuando lo desees. #J-18808-Ljbffr