Customer Care Executive

**JOIN OUR TEAM**

At BetWarrior, we’re building a smarter, more personal, and more fun betting experience

Our purpose is simple: to create exceptional online entertainment, giving users the chance to win in a transparent, safe, and responsible way

We’re an ambitious, fast-growing team competing across Latin America and beyond. We move fast, with urgency, and care about every detail

**Great people, bold ideas, and a sharp focus on user experience set us apart**

If you like solving tough problems, making real decisions, and building something that lasts — you’ll feel right at home. We’re looking for a **Customer Care Executive** to help us scale smarter, move faster, and raise the bar across everything we do

**In this role, you´ll**:

- Ownership of providing top of the bill customer support to our highly demanding customer base
- Responsibility for taking action on daily issues in systems, sites, hardware, procedures, campaigns, and products - and escalating appropriately
- You will interact with, provide feedback to, and nurture an excellent relationship with not only the end customer, but also your colleagues by embracing and supporting the BetWarrior culture and team spirit
- You will engage in a close and pro-active collaboration with the other operational teams, such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing and CRM in order to remain aware of our product offering
- You will be actively involved in providing input for and implementing improvements to our Customer Care operations, policies and procedures
- Responsibility for assisting your Customer Care manager with various tasks and projects for customer support and responsible gaming and any issues
- Ownership of consistently meeting your quality and quantity KPIs
- You will acquire a thorough understanding of our campaigns, promotions, and product offering, including specific functions for Casino, Live Casino and Sportsbook
- You will have opportunities to learn and grow within a rapidly developing company
- A dynamic organisation reflected in the balance of hands-on operations and strategic development to support fast growth and high-quality standards

**We’re looking for someone who brings**:

- Mandatory minimum 2-3 years of experience in Customer Care operations in an international online environment
- You are passionate about providing customer care and bring a can-do attitude to help continuously improve the BetWarrior experience
- You display a high degree of empathy and a caring approach to deliver a top-notch customer support service
- You are reliable and have excellent detail-orientation
- You have a keen interest in e-gaming and a willingness to learn and improve
- You are highly motivated and have a flexible attitude towards rotating, shift-based working hours
- You have knowledge of the online gaming market, products and customers
- Fluent verbal, written, and interpersonal communication skills in English and Portuguese
- Excellent team player with the ability to meet challenging targets
- Willingness to work flexible shift rosters
- Relevant academic degree or qualification

**Bonus points if you also have**
- Experience in the iGaming industry

**We expect every team member to live our values**:
**Accountability & Ownership -** Take charge, own your craft

**Reliability -** Deliver with quality and consistency

**Teamwork -** Collaborate, challenge, and grow together

**Winner Spirit -** Compete with purpose and grit

**Wellbeing -** Build a career that energizes you

**Curiosity & Innovation -** Keep questioning. Keep improving