Technical Service Delivery Manager
hace 10 horas
Technical Service Delivery Manager Responsibilities Responsible for managing technical support activities and acting as the primary technical contact for clients. Comprehensive understanding of end‑to‑end technical services and the technological architecture of the solution. Technical service management within a technological domain, leveraging the latest methods, tools, approaches, and metrics, aligned with the company’s business and technology strategies. Management and performance of service delivery within a technological area. Identification of potential risks, aligning necessary resources to balance the workload. Monitor the compliance with key technical performance indicators and ensure the appropriate capacity is in place according to contractual obligations and internal standards. Oversee progress toward meeting SLAs and ensure that collaboration, resources, and assets are available and fully committed to achieving the contractual SLAs. Identify training needs for technical aspects for operational support staff (internal and external) responsible for service delivery; provide training and guidance to technical support teams. Build strong relationships with product development teams to foster collaboration and knowledge sharing. Interact with product development teams to provide improvement suggestions and channel client feedback regarding technical issues and product deficiencies. Develop technical proposals to improve service quality and improvement plans to enhance technical support efficiency and optimize associated costs during the operational phase. Provide technical assessment of required support services within the tender specifications’ documentation; identify and highlight potential technical risks to service delivery within the tender documents. Qualifications Bachelor's degree related to systems, electronics, and/or telecommunications. Experience leading technology projects or working in the engineering/support technical area within technology companies. Experience in client relationship management. Hands‑on experience in system engineering/projects with third‑party system integrations (system architectures, interfaces and protocols, databases, frameworks, APIs). Experience/Knowledge of the urban traffic market. MS Office, Jira, Confluence, Business Intelligence (BI) tools. Effective communication: both internally and with clients; ability to communicate the requirements of solutions/implementations. Client management: strong commercial relationship‑building skills with clients; effective negotiation skills. High level of responsibility and commitment to the role’s demands. Proactive with strong problem‑solving abilities, consistently focused on identifying, proposing, and implementing solutions. Analytical ability: capacity to understand complex technological architectures and solutions and perform impact analysis within them. Ability to understand product development frameworks and the product management lifecycle. Our offer to you An interesting full‑time position within a global renowned family‑owned company. Excellent working climate. An international working environment. Outstanding benefits. Fair Job Search The employer can only request the information strictly necessary for the performance of the job offered.(Law 6471) #J-18808-Ljbffr
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Service Delivery Manager
hace 6 días
Buenos Aires, Argentina Aleph Holding A tiempo completoXelere Service Delivery Manager SupportYourApp Who are we?SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS... Service Delivery Manager (SDM) Service...
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Global Technical Service Delivery Lead
hace 10 horas
Buenos Aires, Argentina Unilever A tiempo completoA global leading family-owned company seeks a Technical Service Delivery Manager in Buenos Aires. This full-time role involves managing technical support, leading technology projects, and fostering client relationships. The ideal candidate should possess a bachelor's degree in systems or related fields and experience in technical support and project...
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Service Delivery Manager
hace 4 días
Buenos Aires, Argentina Expereo A tiempo completo**THE ROLE**: The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes. **THE RESPONSIBILITIES**: - Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing...
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Service Delivery Manager
hace 6 días
Buenos Aires, Argentina Tetra Pak A tiempo completoAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: At Tetra Pak we are looking for new Service Delivery Manager who will...
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Service Delivery Manager
hace 2 días
Buenos Aires, Argentina Aviaras A tiempo completoAt Tetra Pak we commit to making food safe and available everywhere; we protect food, people, and the planet. By doing so we touch millions of people's lives every day. Job Summary At Tetra Pak we are looking for a Service Delivery Manager who will drive growth, profitability and capabilities in the Technical Service business. You will handle Customer...
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Sr Technical Delivery Manager
hace 3 días
Buenos Aires, Argentina Medium A tiempo completoAbout Us Coderio designs and delivers scalable digital solutions for global companies. We combine strong technical expertise with a product mindset to lead complex software initiatives end-to-end. We work with international clients, value autonomy and clear communication, and build long-term partnerships through technical excellence. More information: The...
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Project/delivery Manager
hace 2 semanas
Buenos Aires, Argentina Fusion CPA A tiempo completoGet insight into the inner workings, all projects and all initiatives happening across engineering. The Project/Delivery Manager role has oversight across all deliveries in the Engineering unit and is the right‑hand person for the Engineering Unit Lead. You will be working with multiple development teams, have an overall understanding of engineering...
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Hybrid Service Delivery Manager
hace 2 semanas
Buenos Aires, Argentina Zyte A tiempo completoHybrid Service Delivery Manager - Software Factory Lead ITPS.ONE Service Delivery Manager (Sdm) Pm Infrastructure - Ey Global Delivery Service EY Mercury Technology Delivery Project ManagerEnterprise Technology provides reliable, secure and resilient technology services and solutions to support over 400,000+ EY users. As part of Enterprise Technology,...
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Service Delivery Manager
hace 3 días
Buenos Aires, Buenos Aires C.F., Argentina Tietoevry A tiempo completoJob DescriptionAbout the RoleAs a Service Delivery Manager, you will be part of Arelion's Service Delivery & Network Procurement unit. You will act as the coordinating interface and be end-to-end responsible for customer deliveries. The Service Delivery Manager owns the delivery of the customer order and is ultimately accountable for fulfilment, quality, and...
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Buenos Aires, Argentina CARWARRIORS LLC A tiempo completoTechnical Project Manager - EY Technical Project Manager for the Engineering Team, responsible for planning, execution, and successful delivery of complex technical projects and initiatives. Works closely with cross‑functional teams to ensure project success. Remote Project Manager - Clinical Trials (LatAm) Managing interdisciplinary clinical research...
