Technical Service Delivery Manager

hace 3 días

Buenos Aires, Argentina Kapsch TrafficCom Transportation Argentina S.A. A tiempo completo

We are looking for a**Technical Service Delivery Manager** to join our team

**Your responsibilities**:

- Responsible for managing technical support activities and acting as the primary technical contact for clients.
- Comprehensive understanding of end-to-end technical services and the technological architecture of the solution.
- Technical service management within a technological domain, leveraging the latest methods, tools, approaches, and metrics, aligned with the company’s business and technology strategies.
- Management and performance of service delivery within a technological area.
- Identification of potential risks, aligning necessary resources to balance the workload.
- Monitor the compliance with key technical performance indicators and ensure the appropriate capacity is in place according to contractual obligations and internal standards.
- Oversee progress toward meeting SLAs and ensure that collaboration, resources, and assets are available and fully committed to achieving the contractual SLAs.
- Identify training needs for technical aspects for operational support staff (internal and external) responsible for service delivery; provide training and guidance to technical support teams.
- Build strong relationships with product development teams to foster collaboration and knowledge sharing.- Interact with product development teams to provide improvement suggestions and channel client feedback regarding technical issues and product deficiencies.- Develop technical proposals to improve service quality and improvement plans to enhance technical support efficiency and optimize associated costs during the operational phase.
- Provide technical assessment of required support services within the tender specifications’ documentation; identify and highlight potential technical risks to service delivery within the tender documents.

**Your profile**:

- Bachelor's degree related to systems, electronics, and/or telecommunications.
- Experience leading technology projects or working in the engineering/support technical area within technology companies.
- Experience in client relationship management.
- Hands-on experience in system engineering/projects with third-party system integrations (system architectures, interfaces and protocols, databases, frameworks, APIs).
- Experience/Knowledge of the urban traffic market.
- MS Office. Jira, Confluence, Business Intelligence (BI) tools.
- Effective Communication: both internally and with clients. Ability to communicate the requirements of solutions/implementations.
- Client Management: strong commercial relationship-building skills with clients. Effective negotiation skills.
- High level of responsibility and commitment to the role’s demands.
- Proactive with strong problem-solving abilities, consistently focused on identifying, proposing, and implementing solutions.
- Analytical ability: capacity to understand complex technological architectures and solutions and perform impact analysis within them.
- Ability to understand product development frameworks and the product management lifecycle.

**Our of**fe**r to you**:

- An interesting full-time position within a global renowned family owned company
- Excellent working climate
- An international working environment
- Outstanding benefits

Fair Job Search

The employer can only request the information strictly necessary for the performance of the job offered.

(Law 6471)

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