Ocean Freight Import Specialist

hace 3 semanas


Buenos Aires, Argentina ChyronHego US Holding Corporation A tiempo completo

Descripción de la vacante En DHL Global Forwarding, las personas son lo más importante. Por eso nuestro objetivo es atraer y retener el mejor talento alrededor del mundo. Nos encontramos en la búsqueda de un/una Ocean Freight Import Specialist para sumar a nuestro equipo marítimo en las oficinas ubicadas en Retiro, Ciudad Autónoma de Buenos Aires. Remoto: Trabajo híbrido Responsabilidades Coordinar y dar seguimiento a los embarques internacionales, garantizando la correcta emisión documental y el cumplimiento de los procedimientos establecidos. Mantener informados a los clientes sobre el status de sus embarques, incluyendo excepciones y soluciones a incidentes. Revisar y asegurar que las condiciones pactadas de tarifas y tiempos de tránsito se cumplan de manera oportuna. Llevar la operatividad diaria de las cuentas asignadas, desarrollando relaciones sólidas con los clientes. Realizar informes proactivos del estado de envíos y monitorear los KPI establecidos. Coordinar con otros departamentos de DHL para asegurar que se brinden los servicios adicionales vendidos. Gestionar quejas de clientes, ejecutando los procesos necesarios y dando seguimiento hasta su resolución final. Asegurar la satisfacción del cliente y cumplir con los compromisos de venta adquiridos junto con los lineamientos de calidad y medio ambiente. Controlar la rentabilidad de la operación asegurándose de facturar las tarifas pactadas correctamente. Requisitos Estudiante avanzado o recibido de Comercio Exterior o afines. Inglés Avanzado. Conocimientos en Cargo Wise (deseable). Conocimiento de procedimientos aduaneros y Freigth Forwarder. Excelentes habilidades de comunicación y atención al cliente. Capacidad para trabajar bajo presión y resolver problemas de manera efectiva. Dominio de herramientas informáticas y sistemas de gestión. Ofrecemos Programas de Desarrollo y Planes de Capacitación. Cultura Wellness. Programa de Reconocimientos. Importante Paquete de Beneficios. Esquema híbrido. Paquete de compensación competitivo. #J-18808-Ljbffr



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