Product Manager Associate

Product Manager – Global Capture: Product Associate At JPMorgan Chase & Co. (JPMC), Product Managers are the CEO’s of their product and are responsible for the end‑to‑end success of the product and the team. We are looking for a Product Manager to join our Global Capture Product team within the Business Collaboration organization. The goal of the team is to deliver an industry‑leading voice recording service for the business, focused on ensuring the completeness of record for both the regulatory and business best‑practice recorded populations. The team is undertaking a large body of work: (i) uplifting the voice recording applications themselves to the latest versions available and positioning for private and/or public cloud deployments; (ii) developing an industry‑leading control framework for the management and provision of the recorded user population and the operational integrity of the data generated. This is an exciting opportunity to leverage agile and software‑development practices for delivery of the future‑state architecture. As a Product Manager, you will be responsible for setting the long‑term strategy for the product, organizing teams for optimal delivery, managing the P&L, and driving engagement with our customers and stakeholders. The global feature teams are based in New Jersey, Bengaluru, Hyderabad, London, Columbus, and Plano and work collaboratively to deliver excellent outcomes for our customers. Primary Responsibilities Defines and communicates product vision and strategy in line with the customers’ long‑term business goals. Conducts market research and tracks industry developments with regards to productivity, collaboration, data, and information archive systems, and understands implications to product vision and strategy. Identifies market need, interfacing with line‑of‑business technology customers as needed to define the scope and positioning of the product. Defines and manages the product’s business metrics, including cost, feature & functionality, risk posture, and reliability. Creates and maintains the product’s definition, product roadmap, and customer‑facing SLOs/SLAs. Prioritizes the product backlog and maintains a vision for the product. Oversees and drives the go‑to‑market and strategic marketing plans for the product. Creates a safe environment for experimentation and failures to support fast learning cycles. Manages the senior stakeholder community and customer advisory boards. Leads by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle. Owns the P&L of the product. Drives our cloud strategy for our information archive platforms. Relevant Qualifications Experience in technology product management within an enterprise environment. Product management experience with an emphasis on delivering voice/voice‑recording solutions to end users and control functions. Experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions. Understanding of the end‑to‑end software development process, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations. Knowledge of voice and voice‑recording systems deployed within the financial services industry, including cloud vendors, NICE NTR/X, Compass, RedBox, IPC Unigy, Cloud 9, mobile voice recording, large‑scale contact‑center recording, storage technologies, recording assurance (record completeness), and recorded user population management and provisioning. Understanding of software development methodologies and practices (SDLC, Agile, Scrum). Strong written and verbal communication skills with the ability to articulate concepts to senior management and customers. Experience building strong, cohesive partnerships with key stakeholders. Good interpersonal skills to manage relationships with a variety of partners and stakeholders. Experience writing technical stories in JIRA/Confluence using industry‑standard notations. When you work at JPMorgan Chase & Co., you are part of one of the world’s biggest tech companies. With 14 technology hubs worldwide and a team of 40,000+ technologists, we design, build, and deploy everything from enterprise technology initiatives to big‑data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5 B+ annual investment in technology enables us to create innovative solutions that transform the financial services industry and change the world. At JPMorgan Chase & Co. we value the unique skills of every employee and build a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you are looking to build your career as part of a global technology team, tackling big challenges that impact the lives of people and companies around the world, we want to meet you. #J-18808-Ljbffr