Client Account Manager
hace 6 horas
Job Title: Client Account Manager (Remote) Company: Zappy Location: Remote - Buenos Aires Role Overview We are hiring a Client Account Manager to support one of Zappy’s U.S. clients. You will manage a large portfolio of active client accounts and act as the primary point of contact for ongoing communication, coordination, and relationship management. This role is ideal for someone who thrives in a fast-paced, client-facing environment , can manage dozens of relationships at once, and takes full ownership of client experience and retention. Our clients hire Account Managers on a recurring basis , making this a stable, long-term opportunity with room for growth. Key Responsibilities Serve as the primary point of contact for 30–50+ active client accounts Manage day-to-day communication via email, phone, Slack, and messaging tools Build trust and maintain strong, professional client relationships Coordinate internally with delivery, marketing, and operations teams Track client needs, requests, and timelines to ensure smooth execution Lead client calls, check-ins, and ongoing support conversations Identify opportunities to expand or upsell accounts when appropriate Proactively resolve issues and prevent churn Maintain detailed documentation and updates in internal systems What Success Looks Like High client satisfaction and strong retention Clear, timely, professional communication Ability to manage high account volume without dropping details Smooth collaboration with internal teams Revenue protection and growth through strong account ownership Required Qualifications Experience as an Account Manager, Client Success Manager, or Client Services Manager Background in agency, consulting, or service-based environments Excellent English communication skills (written and verbal) Strong organization, follow-through, and time management Comfortable handling a high volume of client relationships Ability to work independently in a remote environment Availability to work U.S. business hours or significant overlap Preferred (Nice to Have) Experience supporting marketing, professional services, or healthcare-related clients Familiarity with CRMs, project management tools, and Slack-based teams Upselling or account expansion experience Pay $7–$12 USD per hour, full-time contract, based on experience and performance About Zappy Zappy is a remote hiring and talent operations company that helps high-growth U.S. businesses build elite offshore and nearshore teams. We place top performers into long-term roles where they operate as true extensions of our clients’ internal teams. This role is for a U.S.-based, fast-growing professional services and marketing company operating at high volume. Why Join Zappy Fully remote, long-term role Embedded with a high-performing U.S. client team Clear expectations and repeatable workflows Growth potential into senior or lead account roles Backed by Zappy’s recruiting and support infrastructure Powered by JazzHR
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hace 4 semanas
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hace 6 horas
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