Operations Manager

Company Description About Us Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business‑to‑business solutions guarantee that our clients can always provide an unrivalled online entertainment experience to their players globally. We thrive on remaining an award‑winning digital powerhouse of entertainment products and services with an ever‑expanding line‑up of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City and DigiWheel. Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). Responsibilities Be responsible for the success of daily operations and technical maintenance of our Studio. Manage, oversee, and lead the Studio team, which includes the following positions: Game Presenters, Card Inspectors, Shift Supervisors, Service Support Specialists, Equipment Support Specialists, Academy Manager and Team Managers. Be responsible for hiring, training, motivating, and coaching subordinates, assessing performance, and providing helpful feedback and training opportunities. Provide necessary support and direction to achieve targets and improve overall satisfaction. Be the first contact point and information source for Team Managers regarding daily duties, procedures and any necessary improvements or changes in company policies. Ensure subordinate’s team members execute daily duties according to company standards, fulfil set targets and strive to reach new achievements by observing results on a monthly basis and providing regular feedback. Maintain a safe, secure, and comfortable work environment for subordinates. Complete formal evaluation of staff quarterly using all available management tools. Maintain continuous and properly organized communication flow within the team, with subordinates and with other departments. Maintain quality service of live game presentation by enforcing quality and service standards, reporting quality and service problems, identifying possible solutions and recommending system improvements. Be responsible for procedures efficiency and the development as well as timely update of manuals. Liaise, cooperate with colleagues and other departments and work flexibly. Participate in and organize projects, social activities and events which go in line with business and department needs. Gather and analyse data, identify, and offer potential improvements of main KPI criteria (SGC, performance and other product metrics), as well as decrease absences, lateness, emergency and other disciplinary cases. Present regular reports to management and peers on progress and forecast of teams’ KPI, escalating issues. Qualifications Higher education preferable in business administration, management or other related fields. Full Professional Working Proficiency in English and Spanish written and verbal. High knowledge and expertise of the game procedural processes, techniques, strategy, game rules. Strong people management skills. Leadership, Delivering Feedback and Coaching Skills. Excellent organizational and time management skills. Results driven attitude. High sense of responsibility. Additional Information Competitive Salary Full Training & Growth Opportunities Professional and personal development for the right person; there is opportunity for the role to grow in responsibility. Availability to work 100% onsite in Canning, Ezeiza. #J-18808-Ljbffr