Customer Operations Lead

hace 3 semanas

Córdoba, Argentina Ottomatik.io A tiempo completo

Hi there We are South and our client is looking for a Customer Operations Lead Join to apply for the Customer Operations Lead role at Ottomatik.io . Note to Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority. Note: If you’re hired for this role, you may be asked to update your LinkedIn profile :) About the Role Our client operates a healthcare marketplace that connects nurse practitioners and physician assistants with collaborating physicians. They are looking for a Customer Operations Lead to own day‑to‑day customer support and billing operations. This role goes beyond ticket handling. You will be responsible for resolving complex customer issues, managing billing workflows in Stripe, improving internal SOPs, and ensuring a high‑trust experience for clinicians using the platform. What Success Looks Like Customers receive accurate and timely resolutions without founder involvement Billing changes are executed correctly the first time SOPs continuously improve and reduce repeat questions Escalations are thoughtful, well‑reasoned, and rare Responsibilities Own inbound customer support across email and messaging channels Manage Stripe billing actions, including subscription changes, cancellations, corrections, and refunds Investigate and resolve edge‑case issues related to billing, contracts, and account setup Draft, maintain, and improve internal SOPs for customer support and billing workflows Communicate clearly and professionally with customers about sensitive issues (billing, errors, timelines) Join customer calls when needed to resolve complex situations Proactively identify process gaps and suggest operational improvements Qualifications 2+ years of experience in customer operations, customer support, or business operations Strong written and spoken English; comfortable joining customer calls Prior experience with Stripe, subscriptions, or SaaS billing workflows High attention to detail with a zero‑tolerance mindset for billing errors Strong problem‑solving skills and ability to reason through ambiguous situations Ability to work independently and ask thoughtful clarifying questions Experience in healthcare, SaaS, or regulated industries is a plus If this opportunity sounds good to you, send us your resume Referrals increase your chances of interviewing at Ottomatik.io by 2x. Seniority level Mid‑Senior level Employment type Full‑time Job function Administrative and Customer Service Industries Hospitals and Health Care #J-18808-Ljbffr

  • Customer Operations Lead

    hace 3 semanas

    Córdoba, Argentina South A tiempo completo

    Hi there! We are South and our client is looking for a Customer Operations Lead! Note to Applicants: Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your...

  • Customer Ops Lead: Billing

    hace 3 semanas

    Córdoba, Argentina South A tiempo completo

    A healthcare marketplace provider in Argentina is seeking a Customer Operations Lead to manage customer support and billing operations. The ideal candidate will have over 2 years of customer operations experience and exceptional English communication skills. Responsibilities include managing Stripe billing workflows, improving internal SOPs, and resolving...

  • Senior Security Operations Architect

    hace 1 semana

    Córdoba, Argentina Canonical A tiempo completo

    A leading technology company is seeking a Senior Security Operations Engineer to enhance security measures and lead operations. With responsibilities in monitoring, threat hunting, and software engineering, the ideal candidate will also mentor junior engineers and contribute to the open source community. This role offers a competitive and performance-driven...

  • Senior Cloud Operations Engineer I

    hace 1 semana

    Córdoba, Argentina Varicent A tiempo completo

    At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of...

  • Operations Manager

    hace 4 semanas

    Córdoba, Argentina Translation Back Office A tiempo completo

    We are seeking a dynamic and results driven Head of Commercial Operations to strategically lead the operational and commercial functions of our Localization and Interpreting Company. The ideal candidate will be responsible for ensuring smooth and efficient workflows across translation, interpreting, project management, quality assurance, and client services....

  • Customer Service

    hace 4 semanas

    Córdoba, Argentina JAS Worldwide, Inc. A tiempo completo

    Customer Service page is loaded **Customer Service**locationsArgentina, Cordoba time typeFull time posted onPosted 30+ Days Ago job requisition idREQ- JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound...

  • Real Estate Operations

    hace 22 minutos

    Córdoba, Córdoba, Argentina We Clone You A tiempo completo

    We're Hiring: Senior Lofty CRM & Website Operations Virtual Assistant (Real Estate)Are you an expert inLofty CRMlooking to power the operations of a fast-paced residential real estate team in the Florida market? We need a highly organized, proactive, and technically skilled Virtual Assistant to take ownership of our key platform systems. The Role: Senior...

  • Customer Service Representative

    hace 5 días

    Córdoba, Córdoba, Argentina Jules A tiempo completo

    Hi there! We are Jules and our client is looking for a Customer Service Representative **!** **Note to Applicants**: - **Application Language**:Please submit your CV in English. Applications submitted in other languages will not be considered. If this opportunity sounds good to you, send us your resume! **Job Title**:Customer Service Representative (...

  • Operations Specialist

    hace 3 semanas

    Córdoba, Argentina LHR Saudi Arabia A tiempo completo

    Operations Specialist - Recruiter (Argentina) We are looking for highly motivated people who want to join a US based start-up as we scale into a global business. If you have strong english speaking skills and are interested in a long-term opportunity and have a genuine path to career growth. this is your chance. About us Traba is building a world where the...

  • Operations & Growth Coordinator

    hace 4 días

    Córdoba, Argentina OperationsArmy A tiempo completo

    **Ops & Growth Coordinator (Remote)** Were hiring an **Ops & Growth Coordinator** to support both operational rigor and go-to-market (GTM) momentum. You'll play a key role in ensuring high-value conversations and projects don't fall through the crack-staming inbox chaos, maintaining a clean CRM, supporting lightweight marketing execution, and handling key...