Operations Manager

We are seeking a dynamic and results driven Head of Commercial Operations to strategically lead the operational and commercial functions of our Localization and Interpreting Company. The ideal candidate will be responsible for ensuring smooth and efficient workflows across translation, interpreting, project management, quality assurance, and client services. This role requires strong leadership skills , excellent organizational abilities, and a deep understanding of the language services industry. 3The Operations Manager will coordinate between various teams to optimize resource allocation, improve operational processes, and maintain high standards of service delivery. Additionally, the manager will handle budgeting, staff development, and client relationship management to support the company’s growth and reputation. This position demands a proactive approach to problem-solving, the ability to manage multiple projects simultaneously, and a commitment to fostering a collaborative work environment. Candidates should have prior experience in operations management within language services or a related field, with a proven track record of driving efficiency and quality improvements. The role offers an opportunity to contribute strategically to the company’s success while managing day-to-day operational challenges in a dynamic and multilingual setting. Working Hours: 8:30AM to 5:30PM PST Location: open to candidates based in Latin America (remote position) Responsibilities Lead the Sales Strategy and Execution in collaboration with the executive team. Manage daily operations across all departments including translation, interpreting, and vendor management. Develop and implement operational policies and procedures to enhance efficiency. Coordinate resource allocation and scheduling to meet project deadlines. Monitor quality assurance processes to maintain high service standards. Oversee budgeting and financial management related to operations. Lead, mentor, and develop staff to improve performance and engagement. Collaborate with sales and client service teams to ensure client satisfaction. Analyze operational data to identify areas for improvement. Ensure compliance with industry standards and legal requirements. Facilitate communication between departments to promote teamwork and information sharing. Requirements Bachelor’s degree in Business Administration, Linguistics, or related field. Minimum 5 years of experience in operations management, preferably in language services. Strong leadership and team management skills. Excellent organizational and multitasking abilities. Proficient in project management software and tools. Knowledge of translation and interpreting industry standards. Ability to analyze data and make informed decisions. Strong communication and interpersonal skills. Problem‑solving mindset with attention to detail. Fluency in English; additional language skills are a plus. Detalles Founded in 2005, tbo . is a global organization that provides translation, talent, training, teams and testing services to a full range of clients in over 40 countries worldwide, from startups to enterprise-level companies. tbo . aims to facilitate global communication by bridging the gap between peoples and cultures, providing simple solutions to complex problems, and outstanding service in 100+ languages. tbo. fosters a culture of continuous improvement, creativity, sustainability and community, with a longstanding commitment to providing high‑touch human service. tbo. It is ranked as one of the fifteen fastest organically growing localization companies in the world and operates 24/7, 363 days a year on a “follow the sun” format via offices in Cordoba, Ho Chi Minh City, Kyiv and Lima. Certified under five separate international quality norms. Join our growing staff and boost your career in a global organization At tbo. , we believe that fostering an inclusive culture and a diverse environment makes us stronger. We are an equal opportunity employer, dedicated to creating a space where everyone can thrive and grow. We are committed to ensuring our hiring processes are fair, transparent, and in compliance with all legal and policy requirements, promoting a workplace free from discrimination. #J-18808-Ljbffr