Customer Support Specialist
hace 4 semanas
Customer Support Specialist (LATAM) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from YozmaTech-Empowering Tech Entrepreneurs Meet the YozmaTech YozmaTech isn’t just another tech company – we’re a global team of go-getters, innovators, and A-players helping startups and product companies scale smarter and faster. We build dedicated development teams across 10+ countries, creating strong, long-term partnerships based on trust, transparency, and real impact. Here, every idea counts. We value people who are proactive, open-minded, and ready to grow. If you’re passionate about building meaningful products and want to join a team that feels like family – you’ll feel right at home with us. Our client we are seeking motivated and customer-focused individuals to join our growing customer support team. This role is crucial in ensuring our clients receive exceptional service and support. You will be responsible for handling a variety of customer inquiries, from technical issues to order-related problems, and will act as a vital link between our clients and internal departments. We are looking for individuals who are patient, pleasant, technically adept, and excellent communicators. Key Requirements: 2-3 years of experience as a Customer Support Specialist or in a similar role Understanding of B2B SaaS platforms and the ability to explain their core functionality in simple terms Comfortable working with technical systems and capable of communicating complex issues in a clear and accessible way Familiarity with Intercom is a plus but not required – training will be provided Excellent communication and interpersonal skills with a strong customer-oriented approach Analytical thinking, problem-solving, and critical thinking abilities Creativity in finding effective solutions Fluent in both English and Spanish What you will do: Provide customer support through phone calls and text-based communication Diagnose and resolve customer issues related to system usage, orders and general inquiries Guide customers through system processes and assist them in using the platform correctly Collaborate with internal teams (e.g., R&D, Accounting) to resolve complex issues, providing structured and clear context Collaborate with team members and supervisors to ensure efficient problem-solving and service delivery Demonstrate empathy and clarity when guiding users with different levels of digital comfort Contribute to a positive customer experience Act as a mentor and support point for teammates – assist with complex requests when needed, and serve as an internal escalation point This role follows a shift-based schedule with 8-hour shifts. Flexibility and availability for all shifts are essential Why Join Us? At YozmaTech, we’re self-starters who grow together. Every day, we tackle real challenges for real products – and have fun doing it. We work globally, think entrepreneurially, and support each other like family. We invest in your growth and care about your voice. With us, you’ll always know what you’re working on and why it matters. From day one, you’ll get: Direct access to clients and meaningful products Flexibility to work remotely or from our offices A-team colleagues and a zero-bureaucracy culture Opportunities to grow, lead, and make your mark Ready to build something meaningful? Let’s talk. Your next big adventure might just start here. Seniority level: Entry level Employment type: Full-time Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr
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