(fluent English) Service Delivery Manager
hace 4 semanas
Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced Chief Customer Officer and provide high‑level quality service for famous worldwide well‑known companies such as Mastercard, Calm and MacPaw. Get access to the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. Let's see what it takes What you will do : Take part in the new clients' integrations and simultaneously manage them; Maintain constant communication with support specialists and clients; Make sure that support processes are built according to all the standards (KPIs / SLAs / QA); Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis; Proactively mediate and resolve any clients' and consultants' concerns.; Monitor service quality via internal or external QA platforms; Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld; Assist with engaging ideal candidates and their onboarding; Help talented people from your project grow and develop professionally; Find a place to grow professionally and take a leadership role in the projects. What you need to succeed in this role : Fluency in English (C1-C2 levels); 1+ years in a similar role with proven team management experience; Familiarity with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards; Solid understanding of Key Performance Indicators and SLAs in customer support; Collaborative spirit and working on cross‑functional projects for further service delivery enhancements; Skills in time management and experience working with time management platforms (Wrike, Monday, Asana, Jira etc.); Excellent interpersonal and communication skills; Ability to multitask and manage multiple clients simultaneously; Track record of taking responsibility; Passion for people and technology. Benefits : Provide services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Great rewards for referring friends; Work‑life balance; Responsive leadership interested in your growth and long‑lasting cooperation; Greenhouse conditions for self‑development; A culture built on trust, with no time‑tracking requirements. The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook, Instagram, and LinkedIn. So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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Fluent English) Service Delivery Manager
hace 1 semana
Rosario, Argentina Buenos Aires A tiempo completoFluent English) Service Delivery Manager (Argentina) SupportYourApp Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world’s leading hardware, software, or SaaS solutions? Join our...
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(fluent English) Service Delivery Manager
hace 4 días
Municipio de Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
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Remote Service Delivery Manager
hace 3 semanas
Rosario, Argentina SupportYourApp A tiempo completoA global Support-as-a-Service company is seeking a Service Delivery Manager in Rosario, Argentina. In this role, you will manage client integrations, maintain communication with support specialists, and ensure that support processes meet industry standards. Successful candidates will have fluency in English, at least 1 year in a similar role, and familiarity...
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Service Delivery Manager
hace 3 semanas
Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as a Service Delivery Manager liaising with our experienced...
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Global Service Delivery Manager
hace 1 semana
Rosario, Argentina Buenos Aires A tiempo completoA global support service leader in Argentina is looking for a Service Delivery Manager. This role demands fluency in English and over a year of team management experience. You will manage client integrations, maintain communication, and ensure quality support processes. The position offers fully remote work, the opportunity for personal and professional...
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(fluent English) Account Manager
hace 3 semanas
Rosario, Argentina SupportYourApp A tiempo completoWho are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Account Manager Join our community as an Account Manager liaising with our...
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Fluent English) Account Manager
hace 2 semanas
Rosario, Argentina Adidas A tiempo completoSupportYourApp Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support. What if you had a chance to be a part of the world's leading hardware, software, or SaaS solutions? Join our community as an Account Manager liaising with our...
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Global Service Delivery Lead — Remote
hace 4 semanas
Rosario, Argentina SupportYourApp A tiempo completoA global Support-as-a-Service company is looking for a Service Delivery Manager in Rosario, Argentina. In this role, you will oversee client integrations, maintain communication, and ensure service quality for clients. Candidates should possess fluency in English, team management experience, and familiarity with customer support platforms. This position...
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Global Service Delivery Lead | Remote
hace 2 días
Municipio de Rosario, Argentina SupportYourApp A tiempo completoA global support service company is seeking a Service Delivery Manager in Santa Fe, Argentina. You will oversee new client integrations and maintain communication with support teams. The ideal candidate should have over 1 year of experience in team management and fluency in English. A collaborative spirit and familiarity with customer support platforms are...
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Remote Bilingual Customer Service Specialist
hace 4 semanas
Rosario, Argentina TalentPop App A tiempo completoA leading remote customer support provider is seeking a Bilingual Customer Service Specialist fluent in Spanish and English to join their team. This role involves assisting customers via voice and chat, troubleshooting issues, and personalizing interactions to enhance customer satisfaction. Ideal candidates will have customer service experience, strong...
