Account Manager

hace 2 semanas

Buenos Aires, Argentina GigaBrands A tiempo completo

Account Manager Location: Buenos Aires, Argentina Salary: $9,750,000 – $12,500,000 Company owned and operated by Freelancer Limited, a world‑leading secure online payments provider. We have processed over US$7 billion in secured transactions and handled some of the largest domain name transfers in the industry. We are looking for a high‑achiever who wants to contribute beyond a routine corporate role, to be part of a company poised to become one of the biggest sites worldwide. This full‑time role is based in our Buenos Aires office (onsite). As an Account Manager you will provide customer service, speak with businesses worldwide, guide them through our platform and complete transactions. You will also help onboard new users, spread the word about our platform, and drive client growth. Responsibilities Client Relationship Management – Provide great customer service at all times, building and maintaining strong relationships with existing clients, acting as the main point of contact for client inquiries and requests, and providing customized solutions. Product Knowledge and Communication – Stay up‑to‑date with our products and services, educating users by effectively articulating complex information to a variety of technical and non‑technical users. Account Growth – Identify upselling and cross‑selling opportunities within the existing client base, develop account growth strategies, and achieve and exceed revenue targets for assigned accounts. Issue Resolution – Identify transaction blockers and assist in unblocking them, working with internal teams to resolve any problems or disputes to the satisfaction of the client. Solve issues using a variety of mediums, including email, chat and phone. Documentation and Compliance – Ensure and maintain compliance with regulatory requirements and internal policies. Turn customer service into customer acquisition Minimum Qualifications Exceptional English communication skills – written and verbal. Detail oriented and process driven. Strong analytical and problem‑solving skills. Ability to work in a fast‑paced dynamic environment. Excellent personal and customer service abilities. Ability to multitask efficiently. Experience with KPIs or targets. Can work with minimal supervision and is a self‑starter. At least 1 year of working experience in a related field. Nice‑to‑haves A degree/diploma in business/marketing/communications, or a related discipline. Interest in tech and the startup community. Experience in a customer‑facing sales and/or support role, particularly via phone, email, and chat. Experience with web‑based businesses. Benefits Fast‑track your career growth – our meritocratic culture promotes from within and produces industry leaders in tech. Engaging Weekly Town Halls with global presentations and open Q&A sessions with our CEO. Regular fun events (including a memorable soccer‑stadium event in our Sydney office). Hack‑a‑thons – quarterly company‑wide events where teams create solutions to existing problems and win prizes. The 2‑day event is filled with games, shows, food, and more. Change lives every day – everything we do contributes to improving the lives of our users on a global scale. Our mission is to provide one billion jobs; we strive to shape the future of work while offering a fun tech atmosphere, smart people, an awesome office, fully‑stocked kitchens, social events, and more. #J-18808-Ljbffr

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