Customer Experience Representative

hace 2 días

Municipio de Rincón de los Sauces, Argentina Verse Medical A tiempo completo

Our Mission Hospital-Quality Care, Everywhere. The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We’re a well‑funded Series C company on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people receive high‑quality care reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us Our Values We are transparent, upfront and direct. We operate with honesty and clarity, sharing information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress. We value speed of iteration. We learn by doing and prioritize rapid iteration, putting solutions into users’ hands quickly, believing progress is more valuable than perfection. We give 110% effort, 30% of the time. We are passionate about our mission and are willing to go the extra mile when it counts, balanced by a sustainable pace that keeps our team energized for the long run. We empathize with customers to a fault. When users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" True innovation comes from deep empathy and relentless focus on solving healthcare’s real‑world challenges. Your Impact CX Representatives ensure patients receive timely and accurate care by facilitating smooth communication between patients, clinics, and Verse Medical’s internal teams. You help build trust in the company while improving patient outcomes and satisfaction. Responsibilities Serve as the first point of contact for patients and clinics via phone, email, and messaging platforms. Conduct patient outreach to provide accurate guidance on supply orders, refill eligibility, and insurance coverage. Troubleshoot and resolve patient issues, including delayed shipments, incorrect items, or insurance denials. Escalate complex cases to operations, billing, or management as needed. Document interactions clearly in internal systems to ensure continuity of care and information. Educate patients on company policies, out‑of‑pocket options, and clinic coordination. Qualifications Strong communication skills and the ability to explain complex information simply. Empathy and patience when dealing with patients experiencing medical challenges. Attention to detail for order accuracy and documentation. Ability to work with internal teams and external clinics to resolve issues efficiently. Comfort using digital systems (VerseOS, knowledge bases, Slack, etc.) to access and record information. Our Pledge for an Equitable Future At Verse Medical, our mission is to deliver equitable, hospital‑quality care to everyone, regardless of background or location. We are committed to building a workplace that reflects the diversity of the patients we serve. We embrace diversity of all kinds and are working to build a more inclusive and equitable world, starting from within our own walls. We are an equal opportunity employer. We also commit to providing a positive and accessible interview experience. If you require any accommodations to participate in our process, please contact #J-18808-Ljbffr

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