Customer Service Representative

hace 2 semanas

Municipio de Esquel, Argentina Tires Easy A tiempo completo

Overview Job Title Customer Service Representative (Bilingual Spanish & English) A bit about us: We\'re on a mission to change the tire industry — how it\'s delivered and how it\'s experienced. We are a pioneer in the automotive e-commerce industry with an extensive selection of top-name brands and budget-friendly options. We are growing and seeking team members who contribute to exceptional service, innovation, and customer satisfaction. A bit more about this role: The Customer Service Representative will support the Customer Service Department by providing excellent, efficient, and consistent customer support across all channels. You will work in an entrepreneurial environment where we continually learn what customers need and develop better ways to serve them. Eligibility Requirements Bilingual in English and Spanish High School Diploma or equivalent Must not have had any disciplinary actions regarding attendance, conduct and/or performance in the past 90 days, and must not be approaching such action Available for the following shifts, scheduled for 5 days per week from Monday-Saturday:5:00am-2:00pm PST6:00am-3:00pm PST7:00am-4:00pm PST8:00am-5:00PM PST High speed Wi-Fi connection of at least 100 Mbps, wired with an ethernet cord and backup internet source Minimum of 1 year of experience handling inbound calls in a fast-paced, high-volume call center Responsibilities Customer service support for our stores: Phone line coverage Monitor ticketing system and participate in resolution of issues for assigned case types Assist customers with order and return inquiries Assist with general customer service tasks, such as voicemail monitoring Responsibilities may change or adapt to the needs of our rapidly growing team Attributes to success Adaptability The ability to work in a dynamic environment The ability to adjust approach and method to suit the needs of others The ability to accept feedback and grow from it Communication The ability to adjust your tone and approach to different people The ability to break down and articulate complex information in simple terms The ability to listen and comprehend a diverse customer base The ability to communicate ideas, feedback and needs via written and verbal forms Customer Service Skills The ability to manage difficult or emotional customer situations The ability to find and provide accurate information in a timely manner The ability to display courtesy and sensitivity Dependability The ability to try your best and look for ways to improve The ability to follow written standard operating procedures and to ask questions when uncertain The ability to take accountability for your own actions Problem Solving Skills The ability to develop alternative solutions when necessary The ability to identify problems and their solutions efficiently The ability to work with others to complete a problem\'s resolution Desired skills & experience Experience with tires or automotive industry (preferred) Bilingual in Spanish and English (preferred) Comfort with Google Suite products and/or Microsoft Office products You're a great team member with a can-do attitude Please submit resume in English. #J-18808-Ljbffr

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