Customer Service Agent

Simplistic – Buenos Aires, Argentina Simplistic is looking for a Customer Service Agent to support our Customer Support Team. The Support Team is far more than customer service. Using chats, phone calls, and emails, you'll listen, teach, problem solve, and explore growth opportunities with Simplistic merchants. You will be a business coach, helping merchants reach their full potential. Job Overview As a Customer Service Agent, you will play a crucial role in helping Simplistic’s rapid growth while constantly seeking new ways to impact and disrupt markets. You will be the first point of contact, providing the best business guidance for our merchants so they can sell their products and services online and offline, increasing their confidence to grow and develop their business. All Customer Service Agents work a combination of weekdays, weekends, and holidays on a full‑time basis. You will do all of this while working from home with the equipment that we provide. About Simplistic Simplistic is an eCommerce design, development, and optimization agency for D2C brands on the Shopify/Shopify Plus platform. We are one of the founding Shopify Plus partners and pride ourselves on being forward thinkers and experts in all things Shopify. Our expertise is under constant renovation to keep us at the forefront of the D2C eCommerce landscape. Our mission is to craft tailored digital experiences to suit the voice and needs of each client. Best‑in‑class service and thought partnerships allow us to establish long‑lasting strategic relationships with our clients. Job Responsibilities Adhering to a daily schedule that includes a mix of phone calls and emails. Ensuring merchants have a quick response time by staying on top of assigned tickets, with same‑day ticket review. Acting as a business coach and considering the merchant’s business holistically when offering process improvement solutions. Completing essential follow‑up documentation after each interaction, maintaining updated records of all customer interactions in CRM/CS Platform. Engaging in human conversations with merchants to identify and resolve issues, and provide coaching/growth opportunities for their businesses. Assisting Flash Account Managers as requested (e.g., quality assurance, team reports, etc.). Required Competencies Available to work 40 hours and located in Argentina, including weekends and U.S. holidays. Extensive experience providing exceptional customer service in a contact center, retail or service environment. Have an appropriate remote work set‑up – such as a quiet space, stable internet connection, and a back‑up location in case of issues with the primary location. Ensure privacy and security practices are followed at all times for both merchants and Simplistic. Proficiency with technology paired with excellent typing skills. Communicates structured information in a clear, concise, and organized fashion. Possess a high level of understanding, patience, and empathy; able to navigate more difficult conversations/interactions with professionalism. Very strong attention to detail and organization skills. Self‑starter and ability to work in a fast‑paced, ever‑changing environment. Benefits 2 paid weeks off per year. 8 non‑consecutive paid days off for national holidays. Excellent compensation. Professional development. Job satisfaction. Equal Employment Opportunity Simplistic is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. #J-18808-Ljbffr