BDC Service Representative

BDC Service Representative / Business Development $17 - $20 per hour plus bonuses + Great Benefits Experience Preferred but Not Required Paid Training available Job Intro Join Isringhausen Imports as a BDC Service Representative —Where Excellence Drives OpportunityIsringhausen Imports of Illinois, a premier dealership representing BMW, Mercedes-Benz, Porsche, and Volvo, is seeking a BDC Service Representative to join our award-winning team in Springfield. If you’re passionate about customer service, thrive in a fast-paced environment, and want to be part of a dealership that’s consistently recognized for excellence, we’d love to meet you.If you’re ready to represent some of the world’s finest automotive brands and deliver exceptional service every day, apply now and become part of the Isringhausen legacy.Schedule: Full-time, Monday – Friday: 7:30am - 5:30pmWhy Isringhausen?At Isringhausen, excellence isn’t just a goal — it’s our standard. We’ve been named Best Auto Dealer (New and Used) for three consecutive years, and our team members are recognized for their integrity, professionalism, and customer care. Our philosophy is deeply rooted in the values of attention, honesty, and respect, which we extend to every individual who steps into our world - be it a customer or an employee. We are a family-owned and operated dealership. Job Description Handle inbound service appointment calls and online requests with professionalism and efficiencyProactively reach out to customers for service reminders, follow-ups, and satisfaction surveysCoordinate appointment scheduling using our service portal and CRM tools and more. $17 - $20 per hour based on experience plus bonuses Medical & Dental Health Plan 401(k) Plan A supportive, high-performance culture and friendly, team Atmosphere State-of-the-Art Facility and Technology Paid Vacation No Sundays Opportunities for growth and advancement Community engagement through events like our Charity Coat & Boot Drive A commitment to quality across every department — from Motorsports to Service You won't find a better place to call home Responsibilities Handle inbound service appointment calls and online requests with professionalism and efficiency Proactively reach out to customers for service reminders, follow-ups, and satisfaction surveys Coordinate appointment scheduling using our service portal and CRM tools Maintain accurate customer records and service histories Collaborate with service advisors and technicians to ensure seamless customer experiences Support dealership promotions, including seasonal service campaigns and community events Gather data for outgoing calls Candidates must be reliable and must report to work promptly when scheduled. Other duties may be assigned Requirements We are seeking a friendly, upbeat person who enjoys talking on the phone and answering our customers' questions Exceptional customer service and communication skills Previous experience in a BDC, call center, or dealership service role preferred Strong organizational skills The ability to multi-task, follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers. Professional personal appearance Comfortable with CRM systems, scheduling software, and multi-line phone systems Customer-first mindset with a focus on quality and responsiveness Ability to multitask and adapt in a dynamic team environment Please upload your resume,Completing the online assessment will grant you priority consideration Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. Questions Walk-in Applicants are Welcome Terms We are an Equal Opportunity Employer.All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. #J-18808-Ljbffr