Customer Support Representative
hace 7 días
Overview Join to apply for the Customer Support Representative - Portuguese speakers role at SkillOnNet . Job Description As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You would be representing the company, thus you must possess a vibrant and responsible character, as well as the capacity to work in shifts. Your Responsibilities Effectively communicating with customers in their designated language. A high emphasis on quality, with particular attention to detail and accuracy. Providing an outstanding client experience and resolving issues on first contact. Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution. Responding to client inquiries via Webchat, Email, and Phone in a timely and professional way. Escalating requests where information is insufficient or issues require escalation. Thoroughly investigating player concerns. Promoting a “Safer Gaming” philosophy. Staying up to date on rules, processes, and licensing needs. Contributing to collective effort by achieving necessary results. Go above and beyond when engaging customers. Taking part in onboarding programs. What We Are Looking For Native Portuguese speakers Proven customer service experience is welcomed but not mandatory since the company provides comprehensive in-house training. Strong communication/public relations along with active listening skills required. Customer orientation and the ability to adapt and respond to diverse sorts of characters. Proficiency working on computers and touch typing are required. Ability to perform under pressure. Accountability and conscientiousness. What’s in it for YOU? Attractive salary package Monthly incentive Bonus Monetary vouchers on birthdays and other special occasions Fully equipped kitchen and in-house entertaining space Options to enrol in the Company\'s medical insurance plan Possibilities to enrol in the Company\'s pension plan Exciting company activities including monthly lunches, corporate gatherings, an intercompany football team, competitions, and many other activities A chance to advance professionally inside one of the world\'s largest iGaming organisations. What it’s like to work at SkillOnNet SkillOnNet believes that people come first, and our family-oriented global culture is what drives us. We care about our employees and make certain that they have access to the most relevant and helpful tools and benefits. Seniority level Entry level Employment type Full-time Job function Marketing and Customer Service Industries Gambling Facilities and Casinos #J-18808-Ljbffr
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Municipio de Rincón de los Sauces, Argentina SkillOnNet A tiempo completoCustomer Support Representative – Portuguese Speaker Argentina We are SkillOnNet leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well‑known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and...
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