L2 & Critsit Technical Support Engineer

hace 4 horas


Buenos Aires, Argentina Lenovo A tiempo completo

Description and Requirements Support LAS Field Service SDMs and CEC agents with technical escalations to solver critical matters from customers Coordinate focals for their support in each of their contries Participate in Quality team interlocks Coordinate ASP/AWSP audits Make use of key trainings to deploy with technicians & agents together with Training focal (WW & GEO) Critical case follow-up and progress communication Evaluate and negotiate with customers/channels Action Plans Problem replication and solution determination Tip publishing and knowledger sharing to and ASP technical leaders Escalation leader for L2/L3 cases as well as Critsit supervision Additional Locations : * Argentina - Capital Federal - CABA * Argentina * Argentina - Capital Federal * Argentina - Capital Federal - CABA



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