Technical Support Engineer

hace 3 días

Buenos Aires, Argentina Alliants A tiempo completo

**We’re Hiring a**Technical Support Engineer** (L2)**

**Location**:Remote (Argentina & Uruguay)

**Salary**: DOE

At **Alliants**, we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences.

Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises?

Join us as a **Technical Support Engineer** (L2)** in our growing **Customer Support** team

**The role**:
As a key member of the Services team and reporting to the Manager of Customer Support, this role provides advanced L2 technical support for customers utilizing the Alliants Experience Platform (AXP) product suite. Responsibilities include diagnosing and resolving complex issues through detailed code review and system diagnostics, as well as owning and managing tickets escalated from the L1 team to ensure timely and effective resolution. The role serves as a vital liaison between Support, Product, and Engineering teams, fostering collaboration to drive seamless solutions. Additionally, you will contribute to the continuous improvement of the platform by identifying opportunities for enhancement and implementing changes that meet evolving customer needs and ensure consistent performance while striving for excellence.

**Technical Support and Troubleshooting**:

- Develop a comprehensive understanding of the AXP platform's architecture, APIs, integrations, and deployment environments.
- Conduct in-depth troubleshooting of complex technical issues, including log analysis, code review, and performance diagnostics.
- Perform root cause analyses, identify underlying problems, and recommend effective solutions or code fixes.
- Demonstrating a clear understanding of priority levels (P1, P2, P3, etc.) to effectively manage and resolve issues based on urgency and impact.
- Collaborate with product and engineering teams to drive long-term resolutions for high-impact or recurring issues.
- Executing ad-hoc configuration tasks, front end changes and connecting integrations for clients.

**System Analysis and Optimization**:

- Monitor system performance to detect trends or anomalies that may affect stability, scalability, or functionality for pro-active customer support.
- Investigate and resolve integration issues with third-party systems and APIs.
- Propose workflow improvements based on recurring issues and feedback from customers or partners.

**Information Gathering and Communication**:

- Collect and analyze detailed technical data to diagnose and address issues effectively.
- Communicate findings and solutions clearly to both technical and non-technical stakeholders.
- Document root cause analyses and actionable recommendations in comprehensive reports.

**Knowledge Management**:

- Build and maintain an internal knowledge base of troubleshooting guides, diagnostic tools, and best practices.
- Share expertise with team members to foster continuous learning and collaboration.
- Stay updated on product developments, feature updates, and emerging technologies relevant to the platform.

**Process and Incident Management**:

- Own and resolve escalated issues from the L1 team, ensuring adherence to SLA commitments.
- Identify patterns in support requests to proactively address recurring issues and enhance reliability.
- Create and maintain detailed Jira tickets for development intervention, including clear reproduction steps, logs, and proposed fixes.

**Collaboration and Technical Advocacy**:

- Act as a technical advocate in discussions with engineering teams to resolve issues and drive product improvements.
- Participate in technical review sessions to refine troubleshooting methodologies and practices.
- Lead training sessions for L2 team members to enhance skills and promote best practices.
- Support the L1 team by addressing knowledge gaps to ensure accurate and effective escalations.
- Join ad hoc customer or partner calls as needed, providing expert technical support for swift issue resolution.

**Important to have**:

- Strong knowledge of APIs (REST/SOAP) and tools for testing API calls (e.g., Postman).
- Advanced system diagnostics in Linux environments (command-line proficiency).
- Proficiency in database management and query writing (PostgreSQL, MySQL, SQL Server).
- Familiarity with programming languages and comfortable reading code and running scripts (e.g Python, JavaScript).
- Understanding of web technologies (e.g., HTML, CSS, JavaScript) for debugging front-end issues.
- Proficiency in cloud-based technologies (e.g., AWS, Azure, or Google Cloud).
- Proficiency in monitoring and logging tools (e.g., Splunk, Datadog, Cloudwatch).
- Familiarity with debugging tools (e.g. Rollbar)

**Nice to have**:

- Experience in the hospitality industry with knowledge of Property Management Systems (e.g., Oracle, Shiji).
- Proficiency with mobile-spe

  • Technical Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina Healthee A tiempo completo

    Hi, We are Healthee. We’re on a mission to support employees and transform their health care journey. We’re building an AI powered health success platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care. Want to join our mission-driven team? Read on. We are looking for a Technical Support...

  • Technical Support Engineer

    hace 4 días

    Buenos Aires, Buenos Aires C.F., Argentina Eset A tiempo completo

    Job Description">We are looking for a highly skilled Technical Support Engineer to join our team at Eset. As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support and ensuring the highest level of service delivery.">About the Role">To investigate and diagnose incidents assigned to the development Area in order...

  • Technical Support Engineer

    hace 2 semanas

    Buenos Aires, Buenos Aires C.F., Argentina Wärtsilä Corporation A tiempo completo

    Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our...

  • Technical Support Engineer

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina to Healthee A tiempo completo

    We're on a mission to support employees and transform their health care journey. We're building an AI powered health success platform that is designed to support every employee with healthcare benefits, navigate their plans and optimize care.Want to join our mission-driven team? Read on.We are looking for a Technical Support Engineer to join our teamAs a...

  • Technical Support Engineer

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Binance A tiempo completo

    Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...

  • Technical Support Engineer

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Parexel A tiempo completo

    We are seeking an experienced Technical Support Engineer to join our team at Parexel. As an AV Support Specialist, you will play a key role in the smooth management of meeting rooms, enabling a great experience for organizers, presenters, and attendees.About the RoleThe AV Support Specialist will be responsible for proactively monitoring AV devices,...

  • Technical Support Engineer

    hace 3 días

    Buenos Aires, Argentina Devlane A tiempo completo

    Hello there! We are Devlane, a software development company with presence across all of LATAM, that’s currently offering staff augmentation services to clients around the world, with a special focus in North America. With us, you’ll have a real opportunity to shine and leave a footprint on the project you are assigned to since most of our clients are...

  • Technical Support Engineer

    hace 3 días

    Buenos Aires, Argentina OMC, Inc. A tiempo completo

    **About Taskmaverick** Taskmaverick is an Automated Business Manager. It is a unique B2B solution with no apparent competitor in the marketplace. Its features include, but are not limited to, the following: - It automates and streamlines workflow and business processes; - It reminds, guides, and motivates staff before every performance; - It gamifies work...

  • Technical Support Engineer

    hace 3 días

    Buenos Aires, Argentina Dedalus SA A tiempo completo

    Fondée à Florence (Italie) en 1982, Dedalus est le principal fournisseur de logiciels de santé et de diagnostic en Europe et l'un des plus importants au monde. La structure de l'actionnariat assure stabilité et grande capacité financière grâce à la présence d'Ardian, la plus grande société d'investissement privée en Europe et la quatrième dans...

  • Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    **Company Description** MicroStrategy is a pioneer in the BI + AI industry that transforms organizations into smarter businesses through its innovative data-driven solutions. Our success is built on the talent and energy of smart, engaged people. Join us as a **Support Engineer** in our Argentina Delivery Center and take your career to the next level! The...

  • Support Engineer

    hace 2 semanas

    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    Company Description **Job Description**: Job Description The Role: The Customer Support Group (CSG) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Technical Support Engineer (TSE) in CSG is responsible for providing first line technical support for a set of MicroStrategy Products. The TSE...

  • Support Engineer

    hace 4 semanas

    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    Company Description **Job Description**: The Role: The Customer Support Group (CSG) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Technical Support Engineer (TSE) in CSG is responsible for providing first line technical support for a set of MicroStrategy Products. The TSE dedicates his/her...

  • Support Engineer

    hace 14 horas

    Buenos Aires, Argentina MicroStrategy Argentina A tiempo completo

    Company Description **Job Description**: The Role: The Customer Support Group (CSG) provides unparalleled customer service to all customers, partners and internal personnel of MicroStrategy. The Technical Support Engineer (TSE) in CSG is responsible for providing first line technical support for a set of MicroStrategy Products. The TSE dedicates his/her...

  • Technical Support Engineer

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina SupportYourApp Inc. A tiempo completo

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our...

  • Technical Support Engineer

    hace 7 días

    Buenos Aires, Buenos Aires C.F., Argentina Appdirect A tiempo completo

    About AppDirectBecome a digital, global citizen and enable the new generation of digital entrepreneurs around the world.AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.We power millions of subscriptions worldwide for organizations.We do this by our values-driven culture - one that...

  • Technical Support Engineer

    hace 1 semana

    Buenos Aires, Buenos Aires C.F., Argentina Tbwa ChiatDay Inc A tiempo completo

    About AppDirectBecome a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that...

  • Technical Support Engineer

    hace 3 semanas

    Buenos Aires, Argentina Zype A tiempo completo

    Are you interested in joining a growing SaaS company that helps content owners connect with audiences and develop video businesses? Zype is the infrastructure for digital video, providing an API-first SaaS platform that helps product teams solve mission critical streaming video challenges. Video publishers use Zype to drive revenue and engagement with...

  • Support Engineer

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Cloudlinux A tiempo completo

    This is a 100% remote role that can be located anywhere.Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs...

  • Support Engineer

    hace 1 día

    Buenos Aires, Buenos Aires C.F., Argentina Cloudlinux A tiempo completo

    This is a 100% remote role that can be located anywhere.Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start.Support Engineer will gather information for a ticket, search for resolution in the documentation, review known error/bugs...

  • Software and Network Engineer

    hace 3 días

    Buenos Aires, Buenos Aires C.F., Argentina Quarte Recursos Humanos A tiempo completo

    We are seeking a Software and Network Engineer - Technical Support to join our team at Quarte Recursos Humanos. As a technical expert, you will provide high-quality technical support to our customers, resolving their issues efficiently and effectively.With a strong background in software development, network engineering, and system administration, you will...