App Support Engineer
hace 2 semanas
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Responsibilities Manage Incidents/Service requests within Service Level Agreement (SLA), tracking SLA and taking actions in case of deviation. Escalate to SRE or Engineering (L3) Incidents/Service requests that cannot be resolved. Communicate with customers by keeping them informed about the updates related to Incidents/Service requests on a regular basis. Write Work Instructions/Incident Response Plans for L1, automate WI based on alert. Maintain high technical skills on solution/services, be Subject Matter Expert (SME) of selected solution/service. Build and deliver technical webinar to Customers and other CRE, work with Solution Designer/Product Owner to build and Customer Success Manager/Customer Reliability Service Manager to plan such webinar. Be Customer Champion for selected accounts, establish privileged relationship and deeper technical understanding for selected accounts, stay up to date on their plans regarding service usage. Provide close support to Customer Reliability Service Manager when it comes to understanding of customer use cases and Incidents/Service requests. Qualifications & Experience Bachelor´s degree in computer science, software engineering, electronics engineering, or related fields. At least 5 years of experience as an Application Engineer or Reliability Engineer facing customer. Public cloud environments knowledge such as AWS or GCP. Data base notions (Mongo DB, SQL, Data Dog, Oracle). App development background focus. Fluent in Spanish and English (B2). Position Requirements Argentinian citizenship or work permit. Hybrid role, office based in Buenos Aires, Argentina. Availability to perform on-call (after hours) shifts once a month. #J-18808-Ljbffr
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Application Support Engineer
hace 2 semanas
Municipio de Esquel, Argentina Episode Six A tiempo completoApplication Support Engineer Join Episode Six, a global provider of API‑based payment processing and wallet management infrastructure, as an Application Support Engineer based in Buenos Aires, Argentina. About Episode Six Episode Six is a 100% cloud‑native, hyper‑configurable fintech, headquartered in Austin with offices in Tokyo, Singapore, Brisbane,...
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Senior React Native Engineer
hace 4 semanas
Municipio de Resistencia, Argentina Fullscript A tiempo completoA healthcare technology company is seeking a Senior React Native Engineer to shape their e-commerce mobile application. The role involves collaboration with technical teams, delivering high-quality app features, and mentoring other developers. The ideal candidate will have 5+ years of software development experience focused on mobile, with proficiency in...
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Remote Technical Support Engineer – DevTools
hace 4 semanas
Municipio de Esquel, Argentina The Global Talent Co. A tiempo completoA leading global technology company seeks a Technical Support Engineer to bridge the gap between developers and product innovation. This role requires managing inbound support requests, troubleshooting API issues, and collaborating with engineering to improve user experience. The ideal candidate has over 5 years’ experience in technical support with strong...
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Technical Support Engineer
hace 4 semanas
Municipio de Esquel, Argentina The Global Talent Co. A tiempo completoJoin to apply for the Technical Support Engineer role at The Global Talent Co. Full‑time | Remote | LATAM | 4:00 pm - Midnight PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of...
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MongoDB Database Support Engineer
hace 4 semanas
Municipio de Esquel, Argentina Percona A tiempo completoMongodb Database Support Engineer (Remote) If you are passionate about MongoDB, love helping customers succeed, and want to play a critical role in the evolution of technical support for open source databases, Percona’s MongoDB Engineer position was made for you. You will serve on the front line, providing customers with best‑of‑breed professional...
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Technical Support Engineer
hace 4 semanas
Municipio de Esquel, Argentina SCI comunidad A tiempo completoEstamos en la búsqueda de un/a Technical Support Engineer para brindar asistencia técnica orientada al cliente en soluciones de Business Intelligence y plataformas en la nube . Esquema híbrido: 3 días de home office y 2 días presenciales en oficinas ubicadas en Nuñez. Responsabilidades principales Resolver incidentes y consultas técnicas, garantizando...
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Remote MongoDB Support Engineer — Frontline
hace 4 semanas
Municipio de Esquel, Argentina Percona A tiempo completoA global software company is seeking a MongoDB Database Support Engineer for a remote position. This entry-level role involves providing technical support for MongoDB, resolving complex issues, and collaborating with engineering teams. Ideal candidates will have solid knowledge of MongoDB and RDBMS, as well as experience in cloud environments. The company...
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Cloud Support Engineer
hace 1 semana
Municipio de Esquel, Argentina SCI comunidad A tiempo completoOverview Estamos en la búsqueda de un/a Cloud Support Engineer para brindar asistencia técnica orientada al cliente en soluciones de Business Intelligence y plataformas en la nube . Esquema híbrido: 3 días de home office y 2 días presenciales en oficinas ubicadas en Nuñez. Responsibilities Resolver incidentes y consultas técnicas, garantizando un...
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Tech Support Engineer
hace 3 semanas
Municipio de Esquel, Argentina Binance A tiempo completoA leading blockchain technology company is looking for a Tier 3 Technical Support Engineer in Argentina to manage advanced technical issues and work closely with development teams. Ideal candidates should have 5–15 years of experience in technical support or backend engineering, proficiency in Java and troubleshooting skills in distributed systems. This...
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Technical Support Engineer I
hace 3 semanas
Municipio de Esquel, Argentina GoFundMe A tiempo completoTechnical Support Engineer I Want to help us help others? We’re hiring! GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our...
