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Customer Care Specialist

hace 1 mes


Buenos Aires, Argentina Jules A tiempo completo

Position: Customer Care Specialist Schedule and work modality: 3 pm to 00 am (GMT -3). Days off: Sundays and Mondays. Fully Remote. Compensation: 1011,71 USD/monthly. At Fluid Truck our top priority is to provide our customers with a world‑class experience. The Customer Care Specialist will play a key role within the company to ensure we are exceeding our customer’s expectations. Our Customer Care Specialists go above and beyond for our customers and leave no stone unturned when solving customer issues. Responsibilities Develop in-depth knowledge of our products and services and provide informative support to our customers. Provide a seamless customer experience that creates positive sentiment for our brand. Maintain accurate and detailed records of customer interactions and steps taken to resolve issues. Direct customers to the appropriate parties and facilitate a seamless handoff if additional assistance is needed. Meet and/or exceed all customer care metrics. Adhere to customer service guidelines and company policies. Provide feedback to Customer Care supervisors and department manager regarding trends and opportunities to improve the customer experience. Work as a team with other departments to solve customer issues and ensure the customer receives the best possible care. Collaborate with other departments to support internal functions and requests as needed. Provide relevant feedback to help improve our service offerings. Requirements Must be customer obsessed with a friendly and empathetic demeanor. Utilize critical thinking and problem solving skills to provide solutions and resolve customer issues. Proactively take steps to improve the customer experience. Effective communicator, able to work cross-functionally with multiple departments. Proficient in written and oral English. Comfortable working in a fast‑paced environment. Availability: hours may vary depending on business requirements. Benefits Fully remote work modality. Career development opportunities. Paid time off. Health insurance allowance. Multicultural work environment. Stock options. We are committed to providing a safe and inclusive workspace for all of our employees no matter their gender, sexual orientation, ethnic identity, race, religious belief or any other factor that makes them unique. Final Notes: This position is open for Buenos Aires residents. Only resumes written in English will be accepted. #J-18808-Ljbffr