Customer Care Specialist

Customer Care Specialist - Air Logistics You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. YOUR ROLE : The Customer Care Specialist, Air Logistics is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s - Customer Care Locations, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. YOUR RESPONSIBILITIES Proactively advise and consult Customers to ensure satisfaction Monitoring Customer Shipments in order to provide proactive updates to customers and to problem-solve (by collaborating with other stake‑holders) in anticipation of a customer complaint. Inclusion and transfer of customer requirements into the KN systems (including sold rates and other agreements) so that Operational Care Centers (OCCs) are clearly informed about Deliverables Field Complaint Calls, and provide problem resolution in alignment with stakeholder qualification of customer inquiries, Provision of Quotations within corporate guidelines for pricing Up‑selling, and requisite follow up and closure. Knowledge exchange with the sales and account management teams. Creating, refining and reviewing reports as needed including performance analysis YOUR SKILLS AND EXPERIENCES University Degree in ADM, COMEX, IR or alike Air logistics experience Fluent English skills Sea Logistics Customer Care Specialist You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role : You will support customers by providing helpful information, answering… Logistics Specialist Baker Hughes Logistics Specialist Are you passionate about building relationships and ensuring customer success? Do you like collaborating across teams to deliver success for customers? Join our Logistics team Logistics team is responsible for processes and procedures related to Baker… Logistics Pricing Specialist We are seeking a highly skilled logistics pricing specialist to join our team. As a key member of our organization, you will be responsible for designing and implementing competitive air and sea freight pricing strategies across North… Technical Lead Dovetail and Slate Our client represents the leading digital media platforms across Europe and Asia. It supports their growth as well as drives business results for traditional and native advertisers across 30 markets. Based on an innovative set of technology and performance solutions… Senior QA Lead – Quality & Data Systems (Remote) Unilever Beef Export Quality & Supplier Assurance Manager COFCO Agri Ltd. Quality Assurance Engineer Type of Job: Remote in LATAM Contract About us Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries… Social Media & Community Specialist As our Social Media & Community Specialist, you’ll be the voice of DolarApp across all major social and community channels. You’ll play a key role in shaping how we communicate, engage, and grow our presence across LatAm - building meaningful conversations with users… Adaptive Teams Are you a freight pricing wizard who knows how to seal deals and drive revenue? Join a fast‑moving team where your shipping savvy and sales skills will make waves across North America----------------------------------------About the Company:This is a full‑time role for one… IT Business Operations Analyst - Ey Global Delivery EY IT Operations AnaystSenior Associate Job Summary:IT Services provides service delivery to EY. GSS centers in Dalian, Buenos Aires, Wraclow, Manila and Kerala are strategic locations for several IT Services teams. These are some of the IT Services teams that operate from… Quality Assurance Lead Unilever Beef Export Quality & Supplier Assurance Manager COFCO Agri Ltd. Quality Assurance Engineer Type of Job: Remote in LATAM Contract About us Fulcrum Digital is a leading IT services and business platform company. We partner with global companies from diverse industries… #J-18808-Ljbffr