Sr. Customer Service Lead

hace 3 semanas


Buenos Aires, Argentina TechBiz Global GmbH A tiempo completo

Job Title: Senior Customer Service Lead Location: Remote from Latin America Employment Type: Full-Time Salary: $1,600-$1,900/month USD Schedule: Monday to Friday, 9 AM - 6 PM EST, with flexibility for occasional weekend coverage. Payment Method: Bank Transfer, Wise, Payoneer, or Remitly Latino Legends is proud to partner with our client in the search for a Senior Customer Service Lead. Our client manages a growing portfolio of commercial properties and is in the process of building out their customer service function to better serve their tenants. Role Overview The Senior Customer Service Lead will help set up and scale a small call center operation while also directly supporting tenants. Key Responsibilities Customer Service Operations Setup: Assess and implement appropriate call center tools and systems (e.g., VoIP, CRM, ticketing software). Design efficient workflows for inbound/outbound calls, tracking, and follow‑ups. Senior Customer Service Agent Duties: Deliver exceptional service by resolving issues professionally and efficiently. Maintain detailed records of all tenant interactions. Supervisory and Team Leadership: Handle escalated or complex customer concerns with professionalism. Assist in hiring, training, and onboarding new customer service agents. Monitor agent performance, track KPIs, and ensure follow‑through on open matters. Provide ongoing coaching and support to ensure consistent service quality. Qualifications 3-5 years of customer service experience, including 1-2 years in a supervisory or team lead capacity. Experience setting up or managing tools for a small‑scale call center (e.g., Zendesk, Freshdesk, Aircall, Talkdesk). Comfortable handling sensitive tenant calls directly. Strong problem‑solving, multitasking abilities with excellent organizational skills. Proficient in English with a neutral accent; Spanish fluency preferred. Highly motivated, independent worker with a strong work ethic and adaptability. Nice to Have Experience in commercial properties management. Familiarity with tenant management systems or CRMs. #J-18808-Ljbffr


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