Sr. Customer Service Lead
hace 20 horas
Job Title: Senior Customer Service Lead Location: Remote from Latin America Employment Type: Full-Time Salary: $1,600-$1,900/month USD Schedule: Monday to Friday, 9 AM - 6 PM EST, with flexibility for occasional weekend coverage. Payment Method: Bank Transfer, Wise, Payoneer, or Remitly Latino Legends is proud to partner with our client in the search for a Senior Customer Service Lead. Our client manages a growing portfolio of commercial properties and is in the process of building out their customer service function to better serve their tenants. Role Overview The Senior Customer Service Lead will help set up and scale a small call center operation while also directly supporting tenants. Key Responsibilities Customer Service Operations Setup: Assess and implement appropriate call center tools and systems (e.g., VoIP, CRM, ticketing software). Design efficient workflows for inbound/outbound calls, tracking, and follow‑ups. Senior Customer Service Agent Duties: Deliver exceptional service by resolving issues professionally and efficiently. Maintain detailed records of all tenant interactions. Supervisory and Team Leadership: Handle escalated or complex customer concerns with professionalism. Assist in hiring, training, and onboarding new customer service agents. Monitor agent performance, track KPIs, and ensure follow‑through on open matters. Provide ongoing coaching and support to ensure consistent service quality. Qualifications 3-5 years of customer service experience, including 1-2 years in a supervisory or team lead capacity. Experience setting up or managing tools for a small‑scale call center (e.g., Zendesk, Freshdesk, Aircall, Talkdesk). Comfortable handling sensitive tenant calls directly. Strong problem‑solving, multitasking abilities with excellent organizational skills. Proficient in English with a neutral accent; Spanish fluency preferred. Highly motivated, independent worker with a strong work ethic and adaptability. Nice to Have Experience in commercial properties management. Familiarity with tenant management systems or CRMs. #J-18808-Ljbffr
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Sr. Customer Service Lead
hace 4 días
Buenos Aires, Argentina Latino Legends A tiempo completo**Job Title**: Senior Customer Service Lead **Location**: Remote from Latin America **Employment Type**: Full-Time **Salary**: $1,600-$1,900/month USD **Schedule**: Monday to Friday, 9 AM - 6 PM EST, with flexibility for occasional weekend coverage. **Payment Method**: Bank Transfer, Wise, Payoneer, or Remitly **Latino Legends is proud to partner with our...
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Lead Customer Service Representative
hace 7 días
Buenos Aires, Argentina Assurant A tiempo completo**Job Purpose**: **The Lead Customer Service Representative works under light supervision. The Lead Customer Service Representative answers incoming complex escalations, follows through for issue resolution, serves as a resource to others in the resolution of complex problems and issues, and can resolve the most complex issues and problems. The Lead Customer...
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Bilingual Customer Service Quality
hace 1 semana
Buenos Aires, Argentina Bionic Talent A tiempo completoA growing insurance agency is seeking a Customer Service Quality Lead to elevate service quality and ensure exceptional client experiences. This role focuses on quality assurance, staff training, and service process improvements. The ideal candidate will have at least 3 years of experience in customer service leadership, exceptional communication skills, and...
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Remote Lead, Customer Service
hace 3 semanas
Buenos Aires, Argentina Ecolab A tiempo completoA leading global company is seeking a Lead Customer Service Agent II to enhance customer satisfaction through effective communication and problem resolution. The ideal candidate will manage complex inquiries and ensure timely resolution across multiple platforms. Two years of customer service experience and proficiency in CRM systems are essential. This...
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Customer Service Quality Lead
hace 1 semana
Buenos Aires, Argentina Bionic Talent A tiempo completoCustomer Service Quality Lead (English + Russian/ukrainian) U Trust Insurance Agency LLC About Us U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a Customer Service Quality Lead...
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Customer Service Representative
hace 2 semanas
Buenos Aires, Argentina GlobalBlue_IT A tiempo completoMain duties and responsibilities- - Keeping records of customer interactions and contacts- Researching required information using available resources- Communication and coordination with all team members, internal departments and local offices- Following-up on customer inquiries not immediately resolved- Identifying and escalating priority issues-...
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Lead Customer Service Agent II
hace 3 semanas
Buenos Aires, Argentina Ecolab A tiempo completoThe primary objective of the Lead Customer Service Agent II is to maintain a high level of customer satisfaction through proactive communication and problem resolution. This advanced position will be trained on multiple functions as needed for coverage workload balancing purposes and issue resolution. Provide great customer experience and First Call...
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Lead Returns Customer Service Agent I
hace 2 semanas
Buenos Aires, Argentina Ecolab Inc. A tiempo completoThe Order Response Team is looking for an individual to join our team to support customer returns! **What’s in it For You**: - The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments - The ability to make an impact and shape your career with a company that is...
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Customer Master Data Sr. Leader
hace 2 semanas
Buenos Aires, Argentina Ecolab A tiempo completoThe **Customer Service Sr Lead **will manage daily customer service functions performed by a large non-exempt group of Customer Master Data Specialists and Senior Customer Master Data Specialists. This position ensures all team members complete training and achieve daily and monthly objectives in accordance with the policies and procedures established in the...
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Sales and Customer Service Manager
hace 2 semanas
Buenos Aires, Argentina PlacidWay A tiempo completo**About the Role**: We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture. **Key...