Customer Service Quality Lead

hace 2 días

Buenos Aires, Argentina U Trust Insurance Agency LLC A tiempo completo

**About Us**:
U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a **Customer Service Quality Lead** to elevate the quality of our service and ensure our team delivers exceptional experiences to our clients.

**About the Role**:
The **Customer Service Quality Lead** will be responsible for driving quality assurance, developing corporate education programs, and enhancing our service processes. In this role, you will ensure the effectiveness of our customer service operations through proactive process improvements, staff development, and quality monitoring.

This is an exciting opportunity to shape the customer service landscape at U Trust Insurance and make a lasting impact.

**Responsibilities**:

- ** Quality Monitoring & Assurance**
- Develop and implement quality assurance frameworks to monitor and evaluate customer interactions.
- Provide actionable feedback and coaching to customer service representatives to maintain and improve performance.
- ** Corporate Education & Training**
- Design and execute comprehensive training programs for new hires and ongoing skill development.
- Maintain up-to-date training materials and align them with corporate goals and client needs.
- Identify gaps in knowledge and create targeted learning solutions.
- ** Service Process Improvement**
- Analyze customer service workflows and identify inefficiencies.
- Recommend and implement improvements to streamline operations and enhance the customer experience.
- Collaborate with cross-functional teams to introduce best practices and tools that support productivity.

**What We’re Looking For**:

- ** Experience**:

- Minimum 3 years of experience in quality assurance, customer service leadership, or a similar role.
- Background in the insurance or financial services industry is a plus.
- ** Skills & Knowledge**:

- Strong knowledge of quality assurance methodologies and service improvement strategies.
- Proven ability to design and deliver effective training programs.
- Analytical mindset with the ability to interpret data and drive decisions.
- Proficiency with tools such as LMS platforms, Office 365, and CRM systems.
- ** Personal Attributes**:

- Exceptional communication and coaching skills.
- Detail-oriented with excellent organizational abilities.
- Collaborative and able to work across departments effectively.
- ** Education**:

- Bachelor’s degree in Business Administration, Education, or a related field is preferred.

**Trial Period**:
**How to Apply**:
To apply, please submit your resume and a cover letter highlighting your relevant experience, achievements, and why you are an ideal fit for this position.

**Note**:
We look forward to hearing from you

  • Bilingual Customer Service Quality

    hace 3 semanas

    Buenos Aires, Argentina Bionic Talent A tiempo completo

    A growing insurance agency is seeking a Customer Service Quality Lead to elevate service quality and ensure exceptional client experiences. This role focuses on quality assurance, staff training, and service process improvements. The ideal candidate will have at least 3 years of experience in customer service leadership, exceptional communication skills, and...

  • Customer Service Quality Lead

    hace 3 semanas

    Buenos Aires, Argentina Bionic Talent A tiempo completo

    Customer Service Quality Lead (English + Russian/ukrainian) U Trust Insurance Agency LLC About Us U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service. We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions. We are seeking a Customer Service Quality Lead...

  • Sr. Customer Service Lead

    hace 2 semanas

    Buenos Aires, Argentina Latino Legends A tiempo completo

    **Job Title**: Senior Customer Service Lead **Location**: Remote from Latin America **Employment Type**: Full-Time **Salary**: $1,600-$1,900/month USD **Schedule**: Monday to Friday, 9 AM - 6 PM EST, with flexibility for occasional weekend coverage. **Payment Method**: Bank Transfer, Wise, Payoneer, or Remitly **Latino Legends is proud to partner with our...

  • Sr. Customer Service Lead

    hace 1 semana

    Buenos Aires, Argentina TechBiz Global GmbH A tiempo completo

    Job Title: Senior Customer Service Lead Location: Remote from Latin America Employment Type: Full-Time Salary: $1,600-$1,900/month USD Schedule: Monday to Friday, 9 AM - 6 PM EST, with flexibility for occasional weekend coverage. Payment Method: Bank Transfer, Wise, Payoneer, or Remitly Latino Legends is proud to partner with our client in the search for a...

  • Technical Customer Support Specialist

    hace 5 días

    Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS)**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS)** to join our team and contribute to our mission of...

  • Service Quality Lead Latam

    hace 21 horas

    Buenos Aires, Argentina Hogarth Worldwide A tiempo completo

    Responsibilities Leading, defining and implementing strategic quality initiatives in sub-regional service. Advise business on their quality metrics, while providing recommendation for improvement. Ensure the quality performance is understood by sub-regional Service. Sub-regional Service point of contact for Quality, including escalation of compliance issues....

  • Technical Customer Support Specialist

    hace 1 semana

    Buenos Aires, Argentina Builder Lead Converter A tiempo completo

    **Builder Lead Converter**: **Technical Customer Support Specialist (TCSS) and Account Manager**: **Builder Lead Converter**, a leading Software With a Service (SwaS) company specializing in remodeler & home builder lead generation and sales, is seeking a talented and dedicated **Technical Customer Success Specialist (TCSS) and Account Manager** to join our...

  • Customer Service Team Leader

    hace 4 días

    Buenos Aires, Argentina Graphic Makers and Printers A tiempo completo

    **Team Leader (Customer Service)**: **Company Name**: Graphic Makers & Printers **Job Type**: Remote, Full-Time **Schedule**: Monday to Friday, 9am-6pm Argentina GMT-3 / 7am-4pm New Jersey EST **Employment Type**: Independent Contractor **Location**: LATAM Countries (Remote) **About Us**: Graphic Makers is a leading printing and direct mail company...

  • Customer Support Team Lead: Coach

    hace 4 días

    Buenos Aires, Argentina Nexion Solutions A tiempo completo

    A customer service solutions company is searching for a Worker Operations Team Lead in Buenos Aires, Argentina. This role entails coaching and managing a team to ensure top-notch customer service and operational excellence. Ideal candidates have at least 2 years in coaching, management, and customer service, along with strong communication and...

  • Customer Service

    hace 2 semanas

    Buenos Aires, Argentina Remote CoWorker A tiempo completo

    **Must have experience with home inspections** **Tasks**: Customer service/scheduling ISN scheduling software experience Text request Spectora also used Respond to text messages. **Requirements**: English fluency and personal is a must Bilingual/Spanish is a need Need to be able to keep up with the pace 10-15 inspections booked via inbound a day Look at...