Customer Service Associate, Ft Remote

hace 1 día

Buenos Aires, Argentina FragranceX.com A tiempo completo

**Customer Service Associate**

  • **This is a full-time, remote job, work from home, from anywhere**_

Customer Service Associates are the first human touchpoint for our customers, and you must be pleasant, a good listener, and even-tempered. We expect every call to be answered on the first ring to support our industry-leading service experience. Phones are integral to how customers reach us, and the ideal person will enjoy helping customers with a variety of inquiries.

**Major Responsibilities**

  • Track orders promptly and accurately.
  • Resolve customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty.
  • Assist with order verification, damaged/lost package claims and reshipments.

**Qualifications and Requirements**

  • Must have dedicated office/space that includes a computer, 2 monitors, keyboard, mouse and headset
  • Must be willing to work 7:00am to 4:00pm Eastern Standard Time
  • Must have at least 6 months experience working remote
  • Must have 1 year experience working with Zendesk or a customer service ticketing system
  • Must have strong computer skills and strong data-entry/keyboard skills.
  • Must have experience working with metric such as handle time, quality assurance and more
  • Must be willing to work overtime hours and weekend during holiday seasons
  • Must be able to effectively communicate in English, verbally and in writing. Bi-lingual is a plus
  • Ability to manage and resolve conflict quickly and professionally.
  • Must be highly organized, with excellent attention to details.
  • High school degree, GED, or equivalent work experience.
  • Must have a customer first mindset which is measured through customer experience feedback.

**PLEASE TAKE THE ASSESSMENT**

Pay: From $720.00 per hour

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