Senior Customer Service Representative

hace 3 días

Capital Federal Buenos Aires, Argentina ZIM A tiempo completo

**We are looking for a Customer Service Representative that will handle the following**:
**Customer Service**
- Follow up of Impo SR related to BL Issue place, Demurrage Free days, place of payment
- Follow up of on time sending of invoice to clients
- Close contact with Impo Documentation to resolve issues depending on other Zim offices
- Track and trace
- ETA/cut off confirmation
- Resending documents (A/N, draft, invoice, others)
- Sending Customer notifications for vessels ready for payments/release.
- Identify clients’ claims and disappointments as an improvement opportunity.
- Make sure to handle internal queries on time in order not to delay answers to clients.

**External Interfaces**
- Identify new clients´ request as an opportunity to know the needs and offer a personalized service as part of the retention policy

**Internal Interfaces**
- Handle communication with Documentation Team, Financial Dept, Sales, Operations and Equipment before answering to clients
- Propose solutions to problems and bottle neck measuring clients´ special needs
- Having regular coordination meetings with all relevant departments.
- Monitor Auto Freight to avoid MC and delays on collection process.

**Requirements**:

- Academic education. Foreign Trade
- Working experience in a global company / Shipping industry-advantage.
- Proficient in MS office, Excel in particular.
- High control of English language (Speaking, reading and writing)

Function:
Countries & Business Development

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