Customer Service Representative

**Customer Service Representative** Our vision is loved brands, done sustainably, for a better shared future. We strive to provide cutting-edge excellence in ingredients, innovation, design and marketing. As an Customer Account Specialist you will manage operational activities related to concentrate and beverage base supply from one primary supply plant and provide service requirements to our bottling partners and Operating Unit, ensuring On time and in full supply of products to customers, liaising with the internal Stakeholders (Quality/ Planning & Logistics, Production) to ensure smooth execution from order placement through to Delivery. **What You’ll Do for Us** - Ensure consistent service level for bottlers for which they have accountability. Ability to manage bottlers of varying levels of Complexity, cross several markets/countries, multiple forecast parts & Ship to’s, Product SKUs >100+ with high levels of unique products and high variability of Demand. Number of bottlers managed will depend on the level of complexity; Customer Account Specialist may be required to manage multiple bottlers of low top moderate complexity or 1 bottler with high levels of complexity. - Responsible for the engagement with the customer and having the ability to represent the customers requirements within the plant. Collaborating with the customer on their demands and ensuring that issues, escalations and complaints are dealt with in a timely and professional manner. - Additionally, the Customer Account Specialist will be responsible for supporting and working closely with the Franchise Manager in developing these relationships, identifying and implementing end-to-end Supply Chain Solutions and improvements that maximise value to the system. - Customer Engagement & Account Management: Collaborate with the Operating Unit and customers to ensure that plant supply is guaranteed on-time in full and costs are optimised. - Demand Management: Gather & analyse forecast information, engage & collaborate with bottling partners to validate and improve plant forecast accuracy. - Inventory management: Monitor, analyse and take mitigation actions based on aging stock reports, in association with internal departments, Operating Unit and the Customer. - NPI Management and Support: Work closely with Product Portfolio team, Bottlers and OU on New product Launches - ensuring forecast is closely managed in IBP system and there is full alignment with the bottlers in terms of launch volumes and /or management of stocks in the case of reformulation. - End-to-end value creation: Identify areas of productivity & cost saving opportunities such as in the area of supply models, transport and package optimizations, work with other SCS functions and plant in approving and implementing these projects to completion. Utilise project management techniques, influencing and presentation skills to deliver end-to-end value creation opportunities. **Qualification & Requirements** - Degree on industrial, chemical or food engineering / technology - English: Fluent both written and spoken - 3+ years’ experience related Supply chain **What We Can Do For You** - Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Sprite, Fanta, Powerade, Fuzetea and more - Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, and restaurants - ** Purpose Driven**: Purpose driven approach that empowers our people to protect the environment and communities we serve while delivering safe & quality products**.**: - ** Global Connections**:Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others. - ** Community of Belonging**:We’re an organization that believes our ability to continually grow and build the right atmosphere where people feel safe and empowered, lets you bring your best self to work. **Our Purpose and Growth Culture**: We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.