Customer Success Executive
hace 2 semanas
Overview We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform. As a Customer Success Executive, you will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. Responsibilities Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools Analyze customer feedback and usage data to identify trends, insights, and areas of improvement Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements Maintain accurate records of customer interactions and progress using Planhat and other CRM tools Qualifications Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments Ability to analyze data and apply insights to customer success strategies Experience with customer relationship management tools such as Planhat, or similar Knowledge of AI implementation and experience with technical troubleshooting is a plus Strong communication skills, with the ability to explain complex concepts clearly to non-technical stakeholders Proactive and customer-centric mindset with a strong drive for client success Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow Benefits Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like #J-18808-Ljbffr
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Remote Customer Success Executive
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Municipio de Rincón de los Sauces, Argentina Uptalent.io A tiempo completoWe are a leading B2B staffing platform specializing in connecting architects and engineers with Australian architectural and engineering firms. Our platform enables remote collaboration with global firms. We are seeking a dedicated Customer Success Representative to manage U.S. and Canadian accounts, ensure contractor satisfaction, and drive partnership...
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Customer Success
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Municipio de Rincón de los Sauces, Argentina Adaptive Teams A tiempo completoJoin to apply for the Customer Success & Sales Coordinator role at Adaptive Teams Bring your energy, charm, and curiosity — and turn every new lead into a loyal customer. If you love connecting with people, asking smart questions, and setting the tone for success, this is your stage. About the Company This is a full‑time role for a fast‑growing partner...
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Customer Account Team Lead: Growth, Revenue
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Enterprise Customer Success Manager
hace 3 semanas
Municipio de Rincón de los Sauces, Argentina Canonical A tiempo completoJoin to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our...
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Municipio de Rincón de los Sauces, Argentina Canonical A tiempo completoA leading open source software provider is seeking an experienced Enterprise Customer Success Manager to enhance customer satisfaction for a remote position. This role involves developing trust with customers, onboarding them, and coordinating projects across teams. The ideal candidate will have a strong IT background, at least 5 years of experience in...
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Technical Customer Success Manager
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Senior Customer Success Manager
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Municipio de Rosario, Argentina Keller Executive Search A tiempo completoThis is a position within Keller Executive Search and not with one of its clients. Ready to elevate executive leadership at a global firm shaping top talent worldwide? Join Keller Executive Search as our proactive Executive Assistant and thrive in a high-energy, collaborative setting. In this role, you'll deliver top-tier support to senior executives,...