Customer Success Associate

hace 15 horas

Municipio de Rincón de los Sauces, Argentina Lazo A tiempo completo

Customer Success Associate - Talent Pool Join to apply for the Customer Success Associate - Talent Pool role at Lazo Lazo is an AI‑powered platform built to make startup life radically easier. We help founders stay focused on building by handling their back‑office: finance, legal, tax, payroll, and fundraising—all in one place, VC‑ready from day one. Joining Lazo means working directly with early‑stage founders, shaping go‑to‑market and growth strategy, and scaling a product that makes real impact in the startup ecosystem. We’re backed by AlleyCorp, AWS Startups, Google for Startups, Endeavor, and Tampa Bay Wave. Check us out at We’re building our Customer Success team talent pool – join our database for future opportunities Responsibilities Onboard new clients and guide them through the onboarding process. Ensure customers have a clear understanding of our platform and services. Assist clients in setting up their accounts and profiles. Build and maintain strong and lasting relationships with clients. Be the primary point of contact for customer inquiries and concerns. Be responsible for generating community with our clients. Promptly and effectively address customer inquiries, concerns and incidents. Collaborate with internal teams to solve complex customer problems. Monitor customers' progress and use of our services. Identify opportunities to promote or sell additional services (upselling/cross‑selling). Help clients achieve their financial and legal goals through our platform. Collect customer feedback and ideas to improve our services. Collaborate with product and development teams to improve the platform. Contribute to the development of best practices in customer success. Requirements Graduated in Business Administration/Communication/Law or related. 3 years of relevant experience in similar positions. Analytical capacity. Paquete office. Advanced English level (mandatory). Clients worldwide. Strong teamwork skills, ability to work with leaders, and clear communication. 2 years managing B2B, e‑commerce business and/or operations in Direct to Consumer, Retail.com, Marketplaces. It’s a plus if you have Startup experience or agency work with tech clients. Tax, finance and/or legal knowledge is a plus. Portuguese. Benefits Compensation in USD. Flexible work culture – goal achievement focus. 100% remote. 3 weeks vacation. Week off between Christmas and New Year's Eve. Health benefits. Birthday day off. Marriage leave, maternity/paternity/adoption leave. Develop in a fast‑paced and challenging environment. Be part of a highly committed team with excellent work environment. Work for one of the most challenging ecosystems: the United States. Lazo provides peace of mind to fast‑growing startups by ensuring all financial, accounting, tax, and legal needs are being met while they focus on product and traction. #J-18808-Ljbffr

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