Customer Support Associate

hace 4 días


Municipio de Rincón de los Sauces, Argentina Digital A tiempo completo

Customer Support Associate (Social Media Channels) Join to apply for the Customer Support Associate (Social Media Channels) role at Digital . We are seeking a dependable and customer‑focused Customer Service Associate (Social Media Channels) to manage inbound customer inquiries, issue resolution, and sentiment across our social media platforms for a global audience. This role operates on Pacific Standard Time (PST). Candidates must be willing and able to work in this US time zone. The position focuses on real‑time support, efficient triage, and protecting brand trust. RESPONSIBILITIES Respond to customer comments and direct messages across social media platforms in a timely, professional manner. Provide clear, empathetic support for account, payment, verification, and general service‑related inquiries. Monitor social channels for urgent issues, complaints, or misinformation and elevate when required. Triage and prioritise incoming queries based on urgency, impact, and potential risk. Maintain brand‑safe, compliance‑aware communication at all times. Collaborate closely with Support, Marketing, and Regional teams to ensure consistent and aligned responses. REQUIREMENTS Previous experience in social media, community management, or digital customer service. Preferably with experience supporting US‑based or global brands preferred. High attention to detail, strong judgement, and ability to remain calm under pressure. Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk, Intercom, or similar) is a plus. Seniority level Associate Employment type Full-time Job function Marketing Industries Marketing Services and Technology, Information and Media #J-18808-Ljbffr



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