Senior Customer Success Manager

Join to apply for the Senior Customer Success Manager role at Payoneer . About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers and partners in over 190 countries and territories. Role Summary Hybrid, Full‑time. Payoneer is looking for a highly motivated Customer Success Manager who will enable SMBs and independent professional businesses in the region to pay and get paid globally with Payoneer’s fast, flexible, secure, and low‑cost solutions. Responsibilities include working with customers to co‑build their growth strategy, increasing market penetration and Payoneer’s product and services portfolio adoption; implementing innovative initiatives for long‑tail customer growth within leading online verticals; and collaborating closely with Product, Marketing, and Operations teams to build and implement the Growth strategy in the region. What You’ll Do Analyze behavior and identify clusters in your portfolio to address specific initiatives. Identify upsell and cross‑sell opportunities to accelerate growth and build scalable initiatives. Build a growth plan in sync with the global team to improve Payoneer Brand Awareness and increase market share in the region. Identify business opportunities, develop a go‑to‑market plan, create solutions that match customers’ needs, and implement the roadmap. Build business success stories and case studies. Who You Are 5+ years of account management, business development, or other relevant experience. Bachelor’s degree, preferably in business or industrial engineering. Fluent in English, Spanish, and Portuguese. Expertise in developing business cases, financial analyses, and modeling, and forecasting economic and financial impacts. Strong written and verbal communication skills. Ability to present a business case to key stakeholders. Data‑oriented with a high level of attention to detail and strong analytical and business reasoning skills. Record of meeting and exceeding business targets. Ability to make decisions in a changing environment, anticipate future needs, and drive results. High organization and focus, able to work under pressure. What Could Set You Apart Proactive in enhancing our product portfolio and offer for the region, working closely with Product and Marketing teams. Analytical approach to understand business performance and identify “rough diamonds” for development. Entrepreneurial spirit to develop opportunities and bring them onboard. The Payoneer Ways of Working Act as our customer’s partner on the inside: Learn what they need and create what will help them go further. Own it: Be fearlessly accountable in everything we do. Continuously improve: Always striving for a higher standard. Build Each Other Up: Help each other grow, as professionals and people. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. #J-18808-Ljbffr