Head of Services, Hong Kong

hace 3 semanas

Buenos Aires, Argentina NTT DATA A tiempo completo

Grow Your Career with NTT DATA

The Director, Services is a people management role responsible for ensuring the delivery of Services to NTT clients. This role is responsible for ensuring the efficient operation, optimisation, and continuous improvement of Managed Services, Support Services and Technical Services. This role manages and deploys targeted Services programmes to help accelerate sales, client engagement and service delivery. This role collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.

What you'll be doing

Key Roles and Responsibilities:

  • Manages the financial performance of Services (Managed Services, Support Services and Technical Services), including growth, delivery profitability and technology innovation
  • Works towards executing the Services strategy by translating the strategic objectives into specific, actionable, and measurable goals that guide the day-to-day operations of the team
  • Collaborates with senior leadership on the delivery of the roadmap development of service/product offers to be taken to market
  • Collaborates with senior leadership to define service/product value propositions that are easily understood
  • Creates strong interlocks between sales force teams and managed services delivery
  • Defines the standards to be set for client satisfaction and oversees the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of NTT clients
  • Defines a culture of continuous improvement within the team, implementing best practices and driving process enhancements
  • Continuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality
  • Oversees the development and execution of new delivery methodologies and ensures alignment to best practice
  • May approve content of bids and proposals to clients
  • Has insights of any deals in the pipeline to ensure a smooth transition from sales to delivery
  • Ensures service delivery excellence, identifying new business opportunities where applicable
  • Manages and mentors the team within remit to ensure achievement of team and individual objectives
  • Presents at seminars, work sessions and advanced workshops on relevant information technology aspects
  • Stays up-to-date with industry trends, emerging technologies, and best practices
  • Collaborates with vendors and partners to ensure seamless integration of third-party services within the services environment
  • Manages key metrics and trends, and provides insights to improve service delivery to senior leadership


Knowledge, Skills and Attributes:

  • Thought leader who possesses in-depth knowledge of Managed Services, Support Services and Technical Services, IT service management, and related technologies
  • Ability to stay up-to-date with industry trends, emerging technologies, and best practices
  • Extended knowledge of managed services concepts, IT service management (ITSM) practices, and industry best practices
  • Excellent understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data centre and collaboration
  • Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships
  • Excellent interpersonal and verbal and written communication skills
  • Excellent leadership qualities, including the ability to inspire and mentor a team
  • Excellent collaboration skills and are able to interact professionally
  • Ability to work in a team environment and contribute to their success
  • Ability to facilitate presentation of technical and complex matters to a diverse audience
  • Ability to analyse data and produce reports on issues and recommend resolutions
  • Ability to evaluate risks, priorities and business benefits, leveraging strong business knowledge
  • Ability to coordinate team activities and operationally plan and manage deliverables
  • Solid attention to detail
  • Ability to multi-task, set priorities and meet deadlines
  • Advanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable
  • Ability to work collaboratively with cross-functional teams and stakeholders


Academic Qualifications and Certifications:

  • Bachelor’s degree or equivalent in Information Technology or Business Administration or related
  • ITIL certification


Required Experience:

  • Significant experience in managing an information technology services team, preferably within a global matrixed organisation
  • Significant proven working experience in a large-scale organisation
  • Significant demonstrated experience working with vendors and/or service providers
  • Significant experience working in a team-oriented, collaborative environment
  • Significant experience in an IT Services role within an information technology services environment

Workplace type:

On-site Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

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