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IT Support Engineer
hace 2 meses
Horizons is representing our client - A multinational IT consultancy company to hire a IT Support Engineer based in Hong Kong.
Over the last two decades we’ve helped thousands of multinational companies to set up and operate smoothly and securely in APAC countries by providing turnkey IT solutions, compliance services, and outsourcing through highly skilled local specialists.
Headquartered in China, today we have offices in Australia, Dubai, Germany, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand, the United States and Vietnam.
Job objectives and responsibilities
The following represents the key activities that the IT Support L1 will be responsible for:
Conducting Hardware and software audits under the direction of QTS Global
Installing and configuring computer hardware, operating systems and applications
Replacing peripherals or hardware components such as memory and disk
Troubleshooting client networking problems and diagnosing and solving hardware or
software faults
Creating, monitoring, resolving and where required, escalating customer Help Desk tickets
Working to agreed customer Service Level Agreements (SLA’s)
Being available for on call support as required by QTS/Client
Prompt escalation of issues to support Level 2 engineers as required
Providing face-to-face or telephone support to clients, helping set up systems or resolve issues
Building strong working relationships with colleagues and customers
Setting up new users' accounts and profiles and dealing with password issues
Providing procedural documentation and relevant reports
Following written and spoken instructions to repair a fault or set up a new system
Supporting the roll-out of new applications or deploying updates to address
