Support Analyst
hace 4 semanas
Exciting opportunity for an experienced Support Analyst that will be responsible for the acceptance, triage and resolution of customer reported incidents. They will perform preliminary investigation and resolve incidents, with the ability to update tickets to reflect the appropriate status. The Support Analyst is expected to work individually as well as in a team environment.
About You You are a graduate with a degree in Engineering, Information Technology, Computer Science, or have equivalent experience in a professional environment and have an interest in the Utility industry. You have strong written and spoken English with effective decision-making skills and planning skills including being highly proficient in Microsoft Word, Excel, and PowerPoint You bring a career focus and experience with Jira and Jira Service Management with a strong knowledge and application of Oracle database access and SQL Plus, PL/SQL Developer, or TOAD You like to debug and troubleshoot product issues in a complex environment including being able to provide workarounds and/or propose solutions independently and/or by collaborating with internal teams that may include on-call rotations or in a 24x7 support environment. Your background in UNIX/LINUX is at an intermediate-level knowledge, with some experience in maintenance or admin activities. Key Responsibilities Investigate new incidents as reported by customers, ensuring that the issue is properly understood and documented. Escalate Sev-1 and urgent issues as needed to the appropriate teams and management. Recreate the Customer’s reported issue in the Hansen application to check for possible defects. Communicate regularly with the Customer and internal resources on the status of incidents as per accepted guidelines. Assist customers with operational issues on the software and perform source code administration for requests by the Project Team / Delivery. Provide periodic on call support for Sev-1 urgent issues and assist with coordinating customer deployments with internal teams. Benefits and PerksJoin us for a rewarding career with competitive compensation, leave entitlements, health coverage, inflation adjustment, and financial security. Enjoy work-life balance, growth, and recognition for your exceptional performance. Our team will unveil the intricacies of our benefit package during the selection process.
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Technical Support Analyst
hace 2 meses
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
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Technical Support Analyst
hace 4 semanas
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
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Technical Support Analyst
hace 2 semanas
Buenos Aires, Argentina ESET, LLC A tiempo completoThe Technical Support Analyst provides Second-Level Technical Support to end users, Partners and/or Distributors, dealing with complex technical cases. The Technical Support Analyst is responsible for delivering the support services offered by ESET in the Region, and also acts as technical reference for the ESET products within ESET Latin America. Job...
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Support Analyst
hace 2 semanas
Buenos Aires, Argentina Hansen Technologies A tiempo completoJOB DESCRIPTION About The Role Exciting opportunity for an experienced Support Analyst that will be responsible for the acceptance, triage and resolution of customer reported incidents. They will perform preliminary investigation and resolve incidents, with the ability to update tickets to reflect the appropriate status. The Support Analyst is expected...
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Data Analyst
hace 3 semanas
Buenos Aires, Argentina Ailet A tiempo completoWe’re **Ailet**, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf indicators. We help brands to know what’s happening in-store and how to improve sales performances. Ailet is collaborating...
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Tech Support Analyst
hace 1 semana
Buenos Aires, Argentina Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
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Onsite Support Analyst
hace 2 meses
Buenos Aires, Argentina SCHLUMBERGER ARGENTINA SA A tiempo completoThe Onsite Support Analyst is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. - Provide...
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Sr Support Xml Analyst
hace 4 semanas
Buenos Aires, Argentina Despegar A tiempo completoActualmente en Despegar nos encontramos en la búsqueda de un **Sr Support XML Analyst - Bilingüe** **Objetivos del puesto**: - Realizar soporte a agencias en cuanto a integraciones XML y reclamos/disputas de reservas. - Revisión de logs XML tanto provistos del cliente como de nuestro lado. - Levantamiento de requerimientos al equipo de...
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Tech Support Analyst
hace 2 semanas
Buenos Aires, Argentina Pay Retailers A tiempo completoPayRetailers is a payment gateway designed to handle mass online payments to the Latin American market.The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....
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Litigation Support Analyst
hace 3 semanas
Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo**JOB DESCRIPTION** Position Name: Litigation Support Analyst** - Short DescriptionAs a Litigation Support Analyst, you will be responsible for helping the legal team defend and resolve litigation and provide counsel, advice, and support to the business - with an emphasis on fact finding and analysis, event reconstruction, and document management, mainly...
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Analyst Support
hace 4 semanas
Buenos Aires, Argentina Aon Corporation A tiempo completoDescripción de la publicación: - We are seeking a highly motivated Support Analyst who will provide support to our regional team in Reinsurance Argentina._ **Aon is in the business of better decisions** At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust...
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Tech Support Analyst
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Kopius A tiempo completoAt Kopius we are looking for a Tech Support Analyst to join our IT TeamBasic Qualifications Intermediate/Advanced English skills. Strong communication skills. Selfstarter, fast learner and flexible to support new technologies. Ability to thrive in a team environment.Requirements: 13 years of experience in technical support to teams and end users remotely....
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Analyst Support
hace 2 semanas
Buenos Aires, Argentina Aon Corporation A tiempo completode la publicación: We are seeking a highly motivated Support Analyst who will provide support to our regional team in Reinsurance Argentina._Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse...
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Analyst Support
hace 2 semanas
Buenos Aires, Argentina Aon A tiempo completoJob Description: We are seeking a highly motivated Support Analyst who will provide support to our regional team in Reinsurance Argentina._Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse...
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DevOps Support Analyst
hace 2 semanas
Buenos Aires, Buenos Aires C.F., Argentina Grupo Myth A tiempo completoYou are a highly enthusiastic individual with proven experience working with software development environments or in roles of technical support, technical analyst, Level 2 Application Development/ Support Engineer help desk, project management team, client on-site support, or other customer-facing technical rolesThis is a Hybrid position. 1 o 2 days per week...
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Trade Support Analyst
hace 4 semanas
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completoAt J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers 'needs. Buenos Aires is one of JP Morgan's key strategic hubs with over 2,500 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal.. among others, providing value-added...
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Trade Support Analyst
hace 1 semana
Buenos Aires, Argentina JPMorgan Chase Bank, N.A. A tiempo completoAt J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers 'needs. Buenos Aires is one of JP Morgan's key strategic hubs with over 3,100 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal... among others, providing value-added...
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Ebilling Support Analyst
hace 4 semanas
Buenos Aires, Argentina Baker McKenzie A tiempo completoThe eBilling Support Analyst will provide support to billing and other teams engaged in e-billing activities. **Responsibilities**: - Monitor eBilling Management Tool to identify, troubleshoot and resolve invoice rejections. Route invoice rejections via Service Now for resolution when required. - Escalate unresolved ebilling rejection issues to management...
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Apps Support Intmd Analyst
hace 4 semanas
Buenos Aires, Argentina Citi A tiempo completoThe Apps Support Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives...
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Application Production Support Analyst
hace 4 semanas
Buenos Aires, Argentina Citi A tiempo completoLugar de Trabajo: Buenos Aires Argentina Objetivo: The Application Support Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area...