Ebilling Support Analyst
hace 1 mes
The eBilling Support Analyst will provide support to billing and other teams engaged in e-billing activities.
**Responsibilities**:
- Monitor eBilling Management Tool to identify, troubleshoot and resolve invoice rejections. Route invoice rejections via Service Now for resolution when required.
- Escalate unresolved ebilling rejection issues to management for follow-up.
- Update and maintain Ebilling Management Tool with the current status and resolution progress of invoice rejections.
- Escalate deviations from standard processes to management to ensure resolution on a timely basis
- Evaluate complex situations using experience and multiple sources of information to arrive at the best possible resolution or recommendation
- Work independently to complete assigned tasks and responsibilities to meet agreed objectives and SLAs
- Communicate effectively with different audiences (including peers and Center management, in-market business partners and others) in a way that is sensitive to the audience
- Perform other duties as may be assigned
**Skills and Experience**:
- Bachelor's degree in business administration, commerce, finance, or related courses
- Strong prior experience in an eBilling role
- Sound understanding of commonly used Legal eBilling Vendors
- Keen attention to detail and effective organizational skills
- Ability to prioritize and handle multiple tasks to meet deadlines
- Ability to perform at high levels in a fast-paced ever-changing work environment and successfully adapt to changing priorities and work demands
- Strong problem-solving and analytical skills
- Ability to anticipate work needs and follow through with minimum direction, follow up on own initiative
- Exercise required a degree of tact and diplomacy when dealing with others and in handling sensitive issues
- Flexibility to work a reasonable shifting schedule is required
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