Communication Analyst
hace 1 mes
About the Team
Enterprise Services and Public Affairs (ESPA) seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble group in Enterprise Services and Public Affairs that covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the Enterprise Services and Public Affairs team across the world.
This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and thoughtful work product. We always bring a client service attitude to our work and always strive to be energetic and maintain a good sense of humor.
About the Role
Communications analyst is a key member of the International ESPA team serving the South Cone subcluster. This role will report to the Public Affairs South Cone head. The preferred candidate is a motivated and experienced multi-disciplinary communications professional with international cross organizational collaboration experience.
Responsibilities:
In partnership with the Public Affairs South Cone head and team, will help develop and drive the cluster’s media relations, internal communications and social media strategies and activities to enhance and protect Citi’s reputation in Latin America.Partner with internal departments and external agencies in different countries to execute projects. Support with Executive communications and proactively manage regional media outreach, press inquiries and interviews.Prepare internal and external communications such as media briefing books, press releases, media statements, social media posts, organizational announcements, letters to employees, etc.Support with translating and cascading global communications to the countries.Coordinate internal approvals. Monitor and report KPIs. Understand and support with reporting related to risks and controls. Support with administrative tasks, such as processing invoice payments and vendor’s relations. Partner closely with Communications leadership and teams to inform and advise on both ongoing communications work and areas of opportunity. The work and performance of the individual in this position directly impacts the result of the entire Latin America ESPA team.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
Bachelor’s degree in communications, journalism, public relations, business management, marketing or another related field; experience in the financial industry a plus. Knowledge of communications or marketing and minimum of 4 years of increased responsibility, preferably with a large and complex organization. Subject matter expertise in media relations, social media and KPIs reporting; internal communications a plus. A leader who will implement initiatives effectively and motivate others to contribute. Strong communications (written, verbal and interpersonal) skills, including multipurpose writing, tact, diplomacy, and ability to influence senior executives. Minimum advanced English and Spanish; Portuguese a plus. Integrity, maturity, dependability, a positive professional attitude. A team player who will implement initiatives effectively and motivate others to carry out their work. Excellent organizational and project management skills with strong problem solving and analytical skills. Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization. Track record of success in delivering high quality work in a fast paced and dynamic environment. Experience working in a multicultural and multicounty team.Critical Competencies:
Oral Communication Written Communication Project Management Relationship Building Results Orientation Strategic Orientation Analytical Thinking------------------------------------------------------
Job Family Group:
Communications and External Relations------------------------------------------------------
Job Family:
Corporate Affairs------------------------------------------------------
Time Type:
Full time------------------------------------------------------
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