Communication Analyst
hace 2 semanas
Descripción
#SomosUalá, una fintech que nació de la convicción de trabajar por la inclusión financiera y en un producto digital basado en las últimas tecnologías. Queremos que más gente tenga acceso al sistema financiero, que puedan realizar sus transacciones personales de manera más fácil, transparente, cuándo quieran y dónde quieran.
Por eso queremos sumar a nuestro equipo una persona con el rol de
Communication Analyst
Vas a tener el desafío de...
- Analizar y organizar la información sobre los productos y los procesos que realizan los operadores de Customer Support en todos nuestros canales.
- Analizar de manera estratégica la comunicación con nuestros usuarios.
- Crear contenido para la CX Web que utiliza Customer Support.
- Participar de la alineación de criterios para la comunicación con nuestros usuarios (Análisis de tono / voz y por producto).
- Detectar y trabajar sobre oportunidades de mejorar en los contenidos y metodología de comunicación
- Participar en proyectos que contribuyan a mejorar la experiência de los usuarios, tanto internos como externos.
Para tomar este rol necesitamos que cuentes con...
- Estudios de comunicación, psicología, periodismo o afines
- Buena ortografía y redacción
- Capacidad de análisis y síntesis
- Manejo intermedio de Google Sheet (deseable)
- Manejo básico de aplicaciones y herramientas web (deseable)
- Disponibilidad full time de lunes a viernes (jornada de 9 a 18hs)
Queremos compartir con vos
- El desarrollo conjunto de soluciones innovadoras con impacto social, en un ambiente laboral flexible, en crecimiento y de enorme potencial de desarrollo profesional.
- Te ofrecemos descuentos en capacitación y en entidades educativas de primer nível.
- Apostamos al balance entre la vida profesional y personal: contamos con tres semanas de vacaciones, licencias extendidas por maternidad y paternidad, día libre de cumpleaños, y más.
- Además te ofrecemos: cobertura de medicina prepaga para grupo familiar, descuento en gimnasio, reintegro por almuerzo, bono por referidos, entre otros beneficios.
Sumate
- __________________________________________________
¿Por qué trabajar en Ualá?
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