Customer Operations Specialist
hace 3 semanas
Descripción de la empresa
PedidosYa es la compañía de tecnología líder en delivery y quick commerce presente en 15 países de Latinoamérica. Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo.
Nuestro objetivo es simplificar el día a día a millones de personas, a través de nuestra pasión por la tecnología.
Somos un equipo con buena energía que se mueve rápido para generar impacto. Buscamos personas que les gusten los desafíos, con ganas de ir por más y sobre todo que jueguen en equipo. ¿Te sumas?
Descripción del empleo
Ser responsable del journey de nuestros usuarios, identificando áreas de oportunidad en la experiencia y desafiando el status quo, con el objetivo de mejorar nuestros procesos y asegurar la calidad del servicio. Liderar proyectos de mejora de manera autónoma, ágil y escalable, interactuando con equipos locales y globales, asegurando la correcta sinergia entre equipos con un enfoque data-driven e iterativo. Trabajo en equipo con pares y líderes de toda la organización, tanto equipos regionales, como globales (Delivery Hero). Guiar al equipo en la calidad de los análisis y entregables, co-creando datos y reportes de calidad para la comunicación con stakeholders. Diseñar y llevar a cabo iniciativas con impacto en nuestros principales indicadores. Liderar equipos
Requisitos
Manejo de SQL Nivel avanzado de Inglés Es un plus que cuentes con manejo de herramientas de reporting como datastudio ó Tableau. Visión customer centric Excelentes habilidades interpersonales y de trabajo en equipo. Flexibilidad para adaptarse a desafíos y contextos dinámicos.
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