Customer Support Specialist with German
hace 2 semanas
We are a German accommodation company which is specialised in offering accommodations of various sizes in different locations. Our aim is to provide our clients with a home in a strange city and make their staying the most comfortable. We want our guests to enjoy their trip without any hassle and rely on the high-quality services provided by us.
At this point we are looking for an experience **Customer Support Specialist** to welcome to our team.
**Your responsibilities will be**:
- Answering chat messages of our guests
- Answering phone calls of guests
- Working with web-based IT systems like reservations systems, online keyless access systems, call center solution
- Troubleshooting and solving guest problems with our team
**Our future customer service manager has these characteristics**:
- High English level (C1) and German (C1)
- Work experience as a customer service
- Quick comprehension and organization
- Ability to work independently
- Stress resistance
- Sense of responsibility for apartments and guests
- A great advantage will be if you are familiar with programs like PMS “Guesty”, CLINQ call center workOS and have experience in hospitality.
**We offer**:
- We have 3 options of work shifts - 6 am - 2.30 pm CET; 2 pm - 10.30 pm CET and 11 pm - 7 am CET
- 2 weeks training
- Full-time work with the contract, 100% remotely
- Competitive salary depending on your results, starting at 1000 EUR
- The high flexibility of working hours and flexible workload (KPIs)
- Friendly, positive and fast-growing team
**We would appreciate it** if you start the cover letter with "You won’t find a better Customer Service Specialist than me, as ”
**Salary**: From $232,698.00 per month
**Experience**:
- Customer Service/Support (required)
**Language**:
- English (required)
- German (required)
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