Premier Support TSS

hace 2 semanas


Buenos Aires, Argentina Lenovo A tiempo completo

Description and Requirements

Lenovo Premier Support is the top service offered by Lenovo to their customers. As a Premier Technical Support Specialist, you will work with customers in resolving technical issues beyond what a standard level one support must provide. 


This position is a technical role within the Premier Technical Team that supports Latin America countries. In this role, you will be delivering our best-in-class support to Lenovo’s customers. As part of your work, you will provide support via e-ticket, email, chat and phone, while accurately diagnosing reported problems within our client’s product environment (commercial notebooks, desktops, tablets, smart and AR/VR devices), dispatching parts and service to customer sites as needed. 

You will also be handling customer escalations with support from our Level 2 Engineers and Technical Account Managers as needed. The ideal candidate will be highly technical and have an inner drive to learn even more as part of a growing team, and also will have high developed communications skills (verbal and written) to deal with customers at any level. 

Daily activities include but are not limited to: 

• Assist customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues 


Job details: 

• Troubleshoot to identify hardware and software issues in many different customer environments. 

• Advise and educate customers through a combination of experience/documentation to ensure a solution. 

• Translate complex technical details/instructions to each customers level 

• Provide closed loop feedback on recurring issues with teammates and relevant engineering staff 

• Work with Technical Account Managers (TAM) to monitor and track issues to ensure accurate resolution. 

• Actively monitor case workload and drive to closure within SLA’s. 

• Document all the interactions in Lenovo´s CRM


Postion requirements:

Proven troubleshooting skills

Experience with PC Products (Desktop, Notebook), would be a plus if is on Lenovo hardware

Experience within an IT Services environment

Experience with Windows Operating Systems, Microsoft Products, and Command line troubleshooting

Multi-tasker with the ability to prioritize in a fast paced, dynamic work environment

Quick learner with a proven ability to learn new and changing

Need to work Monday to Friday, including some holidays

Pre-Requisites:

• 2+ years of experience in a Client Technical Support role• Systems/Computing Science Engineer or CompTIA A+ Certification• English B2 or superior

Desirable:

Knowledge/Experience with network Hardware/Software setup and troubleshooting, including wireless networks
Experience working with Workstations
Experience with computer Peripherals and their interfaces 
Microsoft Dynamics or other CRM experience

Additional Locations : * Argentina - Capital Federal - CABA * Argentina * Argentina - Capital Federal * Argentina - Capital Federal - CABA
  • Cloud Support

    hace 4 semanas


    Buenos Aires, Argentina CloudHesive LATAM A tiempo completo

    CloudHesive, es un AWS Premier Consulting Partner, fundada por un grupo de experimentados profesionales con amplia experiência en tecnología cloud. Ayudamos a nuestros clientes a adaptar y transformar sus organizaciones potenciando el poder del ecosistema de la nube a través de consultoría y servicios gestionados, con un enfoque en la excelencia...

  • Cloud Support

    hace 4 días


    Capital Federal, Buenos Aires, Argentina CloudHesive LATAM A tiempo completo

    CloudHesive, es un AWS Premier Consulting Partner, fundada por un grupo de experimentados profesionales con amplia experiência en tecnología cloud. Ayudamos a nuestros clientes a adaptar y transformar sus organizaciones potenciando el poder del ecosistema de la nube a través de consultoría y servicios gestionados, con un enfoque en la excelencia...

  • Cloud Support

    hace 4 semanas


    Capital Federal, Buenos Aires, Argentina CloudHesive LATAM A tiempo completo

    CloudHesive, es un AWS Premier Consulting Partner, fundada por un grupo de experimentados profesionales con amplia experiência en tecnología cloud. Ayudamos a nuestros clientes a adaptar y transformar sus organizaciones potenciando el poder del ecosistema de la nube a través de consultoría y servicios gestionados, con un enfoque en la excelencia...


  • Buenos Aires, Argentina Global Collect Services SRL A tiempo completo

    The Customer Experience Expert is responsible for the operational relationship of customers. He/she is involved in the day to day customers operations providing technical support and training on the use of WorldLine systems and functionalities. **Key Responsibilities - Resolve Customers Technical questions in accordance with service levels - Manage Customer...


  • Buenos Aires, Argentina WarnerMedia A tiempo completo

    **Company Overview** Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film,...

  • Global Learning

    hace 2 semanas


    Buenos Aires, Argentina WarnerMedia A tiempo completo

    **Company Overview** Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film,...

  • Motion Graphics Artist

    hace 4 semanas


    Buenos Aires, Argentina WAYPOINT A tiempo completo

    _-You don't mind rolling your sleeves up and doing whatever it takes to make it-_ **WAYPOINT** WAYPOINT is a creative production company specialized in creative Game: Development, Marketing, Collectibles and E-commerce projects for mid-sized to AAA clients such as Mattel, Konami, Disney, Zynga, Bandai, Square Enix, Ubisoft and more. **MISSION** Do you...

  • Motion Grapher

    hace 4 semanas


    Buenos Aires, Argentina WAYPOINT A tiempo completo

    _-You don't mind rolling your sleeves up and doing whatever it takes to make it-_ **WAYPOINT** WAYPOINT is a creative production company specialized in creative Game: Development, Marketing, Collectibles and E-commerce projects for mid-sized to AAA clients such as Mattel, Konami, Disney, Zynga, Bandai, Square Enix, Ubisoft and more. **MISSION** Do you...

  • Graphic Designer 1

    hace 4 semanas


    Buenos Aires, Argentina IQVIA A tiempo completo

    Job overview: Produce visual solutions to meet the communication needs of the stakeholders, by using a mix of creative skills and commercial awareness based on concepts provided by the senior creative staff, branding guidelines, and various stakeholders. This role will be part of the IQVIA Brand & Creative Studio, a global team with various members located...


  • Buenos Aires, Argentina WarnerMedia A tiempo completo

    **Company Overview** Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film,...

  • Jr Video Editor

    hace 4 semanas


    Buenos Aires, Argentina Novasyte A tiempo completo

    Job overview: Produce visual solutions to meet the communication needs of the stakeholders, by using a mix of creative skills and commercial awareness based on concepts provided by the senior creative staff, branding guidelines, and various stakeholders. This role will be part of the IQVIA Brand & Creative Studio, a global team with various members located...


  • Buenos Aires, Argentina Cognizant A tiempo completo

    At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives. We are currently looking for...


  • Buenos Aires, Argentina Design Pickle A tiempo completo

    **About this Role** Hello, prospective pickle! Design Pickle is growing fast, and we are looking to expand our team by adding an Enterprise Production Coordinator (PC). **The Production Coordinator is responsible for coordinating a team of creatives, optimizing their client's production schedule, and ensuring that all work is completed on time and to the...


  • Buenos Aires, Argentina Magic Media A tiempo completo

    Magic Media is a pioneering media, entertainment and tech group powered by creativity and innovation. We have a physical presence in 14 countries and expertise in the areas of art, animation, cybersecurity, game development, software development, VFX and video production amongst others. We work with leading developers and publishers within the games and tech...

  • Legal Counsel

    hace 4 semanas


    Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** JPMorgan Chase & Co.** (NYSE: JPM) is a leading global financial services firm with assets in excess of $2 trillion and operations in more than 60 countries. The Firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private...

  • Graphic Designer

    hace 4 semanas


    Buenos Aires, Argentina Rise Interactive A tiempo completo

    We need a fresh-thinking and results-driven designer who will work on our Marketing team to develop and manage a broad range of work for Rise including videos, paid media ads, website content and pages, event assets, webinars, and more. **You must have a portfolio list on your resume.** **Summary & Scope** The **Graphic** Designer **will develop and...

  • Senior Motion Designer

    hace 4 semanas


    Buenos Aires, Argentina Media.Monks A tiempo completo

    As our new Senior Motion Designer, you’ll lead motion (2D, 3D) projects while providing mentorship and support to a team of 1-3 Motion Designers. You’ll be part of an international team, composed of some of the most talented makers, producers, and creative minds in the industry. These are people who aspire to architect the future of experience –...


  • Buenos Aires, Argentina Magic Media A tiempo completo

    Magic Media is a pioneering media, entertainment and tech group powered by creativity and innovation. We have a physical presence in 14 countries and expertise in the areas of art, animation, cybersecurity, game development, software development, VFX and video production amongst others. We work with leading developers and publishers within the games and tech...