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Field Technical Support Representative
hace 4 meses
Job Description:
Job Description
Relevant years of local in country experience: > 2 years
· Good oral and written communication skills in local language
· Good interpersonal skills
· Industry standard skills normally expected from an onsite support technician including:
ServiceNow ticket handling Microsoft Windows and Apple operating system – all related issues How-to assistance of End User assigned IT devices and software Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.) Perform basic HW support for Desktop & Laptop:RAM upgradeKeyboard exchangeSSD HD replacement Assistance on Software related issues (Standard & Non-Standard) Microsoft Office 365 suite Software deployment Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage Smartphones & Portable Devices experiences for SIM handling and provisioning Meeting room support (Audio and Video Equipment) Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches (local task pertaining to Smart Hands support) Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc. Stock management (incoming & outgoing IT goods) End user training and education