Technical Support Representative Trainee

hace 3 meses

Buenos Aires, Argentina ESET Latinoamérica A tiempo completo

En ESET queremos, además de elegirte, que nos elijas, por eso promovemos una cultura de inclusión y de respeto a la diversidad, garantizando la igualdad de oportunidades. Te invitamos a formar parte de nuestro equipo, donde todas las personas son bienvenidas, respetadas y escuchadas, pudiendo desarrollar su talento independientemente de su sexo, género, edad, religión, origen étnico o nacional y discapacidad.
¿Te gustaría contribuir a un mundo digital más seguro? Si es así, ESET es para vos
En ESET Latinoamérica buscamos un/a Technical Support Representative JR. para nuestras oficinas de Vicente Lopez, Buenos Aires.
Esta persona será responsable de brindar soporte al usuario interno final de ESET a través del sistema de tickets. Realizar el mantenimiento de rutina sobre hardware y software, soporte de infraestructura y networking. También participará en las comunicaciones internas del área al resto de la empresa.

**Algunos desafíos de esta posición serán**: Asistir en el diagnóstico y resolución de incidencias de los usuarios internos de la empresa, vía asistencia técnica on-site, telefónica y/o remota cuando sea necesario. Utilizar el sistema de gestión de incidencias por ticket para documentar, priorizar según SLA y dar seguimiento a las solicitudes de asistencia técnica. Instalar y configurar nuevas computadoras, teléfonos o cualquier otro dispositivo relacionado a los servicios del área, aplicando procedimientos definidos para la mencionada tarea. Reparar y actualizar hardware y software en PC y Mac. Troubleshooting de impresoras, scanners y faxes. Mantener el inventario de licencias, equipos y suministros (discos, memorias, cables, seguimiento de suministros entregados, etc.) a través del Sistema de Inventario. Generar informes semanales sobre el estado de las tareas asignadas.

**Requisitos**:
Estudiante que se encuentre promediando carreras de Sistemas, Informática, Tecnología, Programación o afines. Experiência en soporte a usuarios hogareños, pequeñas redes o a nível de práctica educativa (Deseable) Experiência en armado y/o reparación de PC. Conocimientos básicos en hardware y software, procesos de backup, networking en general, aplicación de actualizaciones y parches de seguridad. Uso - troubleshooting del paquete Office. Tener experiência en uso de teamviewer u otra herramienta similar de acceso remoto (Deseable) Perfil orientado a reparación de PC, reinstalación de OS y aplicaciones varias.

Beneficios

Home Office para no tener que viajar todos los días. Horario flexible para que elijas el horario más conveniente para vos Medicina Prepaga para vos y tu grupo familiar primario Reintegro de gastos para internet o luz. Día de cumpleaños libre para que disfrutes como y con quien quieras Part Time - 6 hs diarias

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